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CHRISTUS Health Patient Satisfaction -
What Our Patients Say About Us
We ask our patients to rate our care as one way to evaluate and improve our services. National organizations have shown evidence of services and staff interactions that are particularly important to patients. While we recognize and measure those things (and report them here in the form of our overall inpatient satisfaction), we especially focus on patient responses related to our Service Guarantee. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)
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Click on the questionnaire section description or on the results to obtain the full report.
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Click here to view these measures by facility.
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Click here for more information about Patient Satisfaction.
Key
The data used to compute the percentile for the system overall and each individual facility was collected from January 2009 to March 2009.
Better than U.S. average |
Near U.S. average |
Below U.S. average |
|
Inpatient Satisfaction by questionnaire section |
CHRISTUS Health |
Top 10% |
Overall: The average overall satisfaction of our patients, calculated from their responses to a standard set of questions about their hospital stay. |
70.5 |
90 |
Open, honest communication: Patients rated how well the staff kept themselves and their families informed during their hospital stay using a scale from Very Good to Very Poor. |
72 |
90 |
| Courteous, compassionate care: Patients rated the courtesy of our physicians and Associates, as well as how we met their emotional needs during their hospital stay using a scale from Very Good to Very Poor | 68.9 |
90 |
| Prompt care: Patients rated the speed of our services from admitting to discharge using a scale from Very Good to Very Poor | 61.4 |
90 |
| Concern for special needs: Patients rated the attitude of our Associates toward their visitors and requests, along with attention to other special needs using a scale from Very Good to Very Poor | 66.7 |
90 |
| We are interested in your feedback and questions. Please send email to: QualityReports@christushealth.org to let us know if this is helpful, or if you need something you can't find here. *The indicator percentage includes only patients whose history and condition indicate the treatment is appropriate. Talk to your doctor if you have questions about your treatment. |
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