CHRISTUS Health Patient Satisfaction
What Our Patients Say About Us

CHRISTUS Santa Rosa New Braunfels,
New Braunfels, Texas

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We ask our patients to rate our care as one way to evaluate and improve our services. National organizations have shown evidence of services and staff interactions that are particularly important to patients. While we recognize and measure those things (and report them here in the form of our overall inpatient satisfaction), we especially focus on patient responses related to our Service Guarantee. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)

Key

 

Better than U.S. average

Near U.S. average

Below U.S. average

# - Too few eligible cases to calculate a reliable statistic blank - does not apply italic number - no comparative data

Inpatient Satisfaction by questionnaire section	CHRISTUS Santa Rosa Rehabilitation Center	Top 10%
Overall: The average overall satisfaction of our patients, calculated from their responses to a standard set of questions about their hospital stay.	29	90
Open, honest communication: Patients rated how well the staff kept themselves and their families informed during their hospital stay using a scale from Very Good to Very Poor.	45.3	90
Courteous, compassionate care: Patients rated the courtesy of our physicians and Associates, as well as how we met their emotional needs during their hospital stay using a scale from Very Good to Very Poor	40.8	90
Prompt care: Patients rated the speed of our services from admitting to discharge using a scale from Very Good to Very Poor	25.8	90
Concern for special needs: Patients rated the attitude of our Associates toward their visitors and requests, along with attention to other special needs using a scale from Very Good to Very Poor	28.5	90