We ask our patients to rate our care as one way to evaluate and improve our services. National organizations have shown evidence of services and staff interactions that are particularly important to patients. While we recognize and measure those things (and report them here in the form of our overall patient satisfaction), we especially focus on patient responses related to our Service Guarantee, which follows:

In keeping with the CHRISTUS Health Mission to extend the healing ministry of Jesus Christ, we guarantee to those we are privileged to serve:

Because of this guarantee and in light of our mission, we are reporting here the results of our patient satisfaction overall and as it relates to the promises of our Service Guarantee. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)

Inpatient Satisfaction with Concern for Special Needs

We ask a series of questions to determine the attitude of our staff toward our patients’ special requests and visitors, as well as their attention to special needs during their stay with us, as this is promised in our service guarantee, and at the heart of our mission. Some of the questions in our survey ask our patients to rate us on:

The data used to compute the percentile for the system overall and each individual facility was collected from January 2009 to March 2009.