The health and safety of our communities remain top priority as we continue to work tirelessly to minimize the spread of coronavirus (COVID-19). We are actively taking measures in doing this by carefully screening each patient for covid symptoms before they enter our facility, having our healthcare workers wear masks, and sanitizing all of our work areas with hospital-grade disinfectant. If you are ill with fever, cough or shortness of breath or have been exposed to a person with suspected or confirmed COVID symptoms, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. Learn More

COVID 19 Updates April 5, 2020 - 11:10 a.m.

Updated Visitors Guideines (beginning Monday, April 6)

Beginning Monday, April 6, patients and their adult caregivers will be required to wear a mask while in the hospital or in the outpatient clinics.  Please bring your own mask or face cover (such as a bandanna).  We are conserving hospital masks for our health care workers.  Hospitalized patients do not have to wear a mask while in their rooms.

Updated Visitor Guidelines (beginning Saturday, March 21 at 6 a.m.):

Applies to The Children’s Hospital of San Antonio, Goldsbury Center for Children and Families and The Children’s Hospital of San Antonio Emergency Centers in Westover Hills and Stone Oak, Multispecialty Clinics and Pediatric Primary Care locations.

Only one (1) adult caregiver will be allowed to accompany a patient.

No siblings or additional family members will be allowed on campus.

Visitors will undergo a temperature screening and must answer the current COVID-19 risk factor questionnaire.

Screening Guideline:
Have you or anyone in your household travelled outside of Texas within the last 14 days?
Are you experiencing any of the following risk factors:

  • Fever
  • Cough
  • Sore Throat
  • Shortness of Breath
  • Runny Nose
  • GI symptoms (diarrhea, nausea, vomiting, pain) 
  • Temperature will be taken by screener

March 20, 2020 - 12:00 p.m.

As the demands of the current COVID-19 pandemic continue to evolve in our community, The Children’s Hospital of San Antonio wants to keep our communities informed about our approach to elective procedures and "non-essential" procedures.

The federal government has recommended that Americans postpone elective surgeries to increase capacity at medical facilities, and the American College of Surgeons has suggested a thoughtful approach to elective procedures. These announcements emphasize that health systems allow for local decision making as part of the overall process and it highlights the many factors we must consider when deciding to move forward with a procedure.

The Children’s Hospital of San Antonio has carefully considered these recommendations, how they impact the children we serve, and will remain open for necessary elective procedures. We understand that especially in children not all elective procedures are equivalent, and that if we delay care for a prolonged period of time, many issues may become emergent. In many cases, procedures labeled as "elective" are necessary to answer diagnostic questions, or to resolve pain or mobility issues impacting quality of life. So, we are taking a thoughtful approach, guided by our physician leaders and Chief Medical Officers, who will work together with each patient’s physician to help navigate these challenging decisions together to ensure the best outcome for our children and the community.

Our leaders and infection control experts continue meeting daily to monitor the ever-changing situation and respond swiftly and appropriately. This is an unprecedented event in modern medicine and we are learning every day, so as the facts change and we understand more about the progression of this disease and the demands it places on our providers, staffs and resources, we will work together to adjust our policy and practice to ensure we never compromise on providing the best care for our children and pregnant patients.

We want to be perfectly clear: The Children’s Hospital of San Antonio remains a safe place for all children and expectant mothers to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

March 18, 2020

New Visitor Guidelines

Our number one priority is for the safety of our patients and their families who we are privileged to care for. As the COVID-19 virus continues to threaten our nation and community, we are taking every precaution to ensure the safety of our patients. We have implemented new patient visitation guidelines and are now screening all visitors who enter our hospitals. Please read the following guidelines and share with your family and friends so that your next visit to The Children’s Hospital of San Antonio is worry-free.

  • New visiting hours: 10:00 a.m. – 8:00 p.m.
  • One caregiver and one additional family member per patient

Visitors, prior to entering the patient floor, will be required to undergo a screening process (4 questions) and will be asked to sign-in and wear a visitor color wristband. 

Visitors will be guided to one entrance of The Children’s Hospital of San Antonio and the Goldsbury Center for Children and Families (CCF) during visiting hours. The entrance to the Emergency Room will remain open 24/7. In addition, our valet service is suspended.

We thank you for your support and appreciate your patience during this unprecedented time.

CHRISTUS values the importance of collaboration and coordinated action for the identification and care of those patients exhibiting signs of the COVID-19. Which is why we continue to follow CDC interim guidelines and work non-stop, in partnership with local, state and federal government authorities. We are fortunate to be part of a local health care community committed to responding to the needs of these patients in the safest manner necessary.

In the event that possible coronavirus patients need hospitalization after screening, we have identified a portion of our facility as the best place to allow us to isolate and safely care for any potential patients without risk of transmission to other parts of the facility.

At CHRISTUS, we have always screened visitors to our clinical points of access for international travel, to assess for various evolving infectious disease risks, including this one.  If a patient meets the current CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them 

It’s still flu season. We continue to encourage all our patients and the community to practice good respiratory hygiene habits, like washing hands frequently and covering mouths while coughing especially during times like this where catching the flu is a far greater risk.

CHRISTUS Health currently convenes daily, sometimes more, to check in on our emergency preparedness plans. We have had many hands on deck during this process. Nearly everyone — from physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — is involved in making sure we can do best for our patients our Associates and this community we serve.