COVID-19 Response

CHRISTUS Health is fully equipped to provide safe, quality care to our communities. Learn More

COVID-19: CHRISTUS Coushatta Hospital Information and Updates April 29, 2020

Universal Masking

Effective 5/4: To make sure we continue to follow the CDC's recommendation for Universal Masking; we are asking all patients, visitors and employees to wear a mask while visiting our facilities.

Homemade cloth masks are appropriate for visiting our clinics, you can follow instructions to make a safe mask here.

We are committed to ensuring that our clinics continue to be a safe place to receive care – we appreciate your continued support and understanding as we implement these guidelines.


CHRISTUS Health Offers ‘Game Changer’ Antibodies Test for COVID-19

CHRISTUS Health System is first in the communities it serves to offer new screening tool

CHRISTUS Health announced today it is now offering a new screening tool to some patients, as well as doctors, nurses and other CHRISTUS Associates on the frontlines to learn who has been infected with COVID-19—AND—who might now carry protective antibodies.

“CHRISTUS Health is a safe place to receive care, with high-reliability processes and procedures for infection prevention and mitigating the spread of illness,” explained Dr. Sam Bagchi, CHRISTUS Health’s EVP and Chief Clinical Officer. “Beginning today, we are adding the unprecedented additional layer of antibody screening to help survey for asymptomatic COVID-19 infections among patients and caregivers.”

For the last several weeks, the team has quickly assessed the test’s reliability and then deployed the kits to CHRISTUS hospitals and ambulatory sites across the United States and Latin America. The test produces results in approximately 10 minutes and has been validated internally for screening for COVID-19 infections.

“CHRISTUS is the first in our communities, and is leading the nation by using advanced COVID-19 antibody testing to screen people in our facilities to determine if they have had a COVID-19 infection in the past or have one now,” said Dave Benner, PharmD, MS, MHA, FACHE Vice President, Clinical Ancillary Services.

The country’s leading scientists believe antibody-based tests to be essential in the war against COVID-19.

“This would be a game-changer in restarting parts of the economy more quickly and safely,” Dr. Harvey Fineberg, a professor in the Harvard T.H. Chan School of Public Health, wrote in an April 1 editorial in the New England Journal of Medicine.

CHRISTUS will first begin using the test on Associates and caregivers on the frontlines. The rapid screening tool will also be used on hospitalized patients that the clinical team believes may have been infected with COVID-19 as well as patients who are scheduled for an urgent surgery.

“People should not put off urgent and emergent procedures, and should continue to seek the care they need. We know that, regardless of COVID-19, heart attacks and strokes have not stopped. We need to be able to treat people who urgently need to be in an operating room,” said Dr. Bagchi. “With the availability of an antibody test, we can test anyone who comes in for an urgent surgery. This will allow us to reliably know if a patient has COVID-19 before they start having symptoms or might normally be tested.”

This innovative screening solution is in an addition to the ongoing PCR tests many providers, including CHRISTUS, are able to perform. PCR is a laboratory technique known as polymerase chain reaction, and is the current FDA-approved test for diagnosing patients with COVID-19.

This is part of the work that CHRISTUS continues to do every day to keep its facilities safe from the spread of infection. To keep all who enter hospitals and clinics safe we have added the following precautions:

  • Limiting visitors;
  • Screening everyone who comes through our doors;
  • Isolating COVID-19 patients to one area of the facility;
  • Random temperature checks for Associates;
  • Requiring all Associates and visitors to wear masks;
  • Using telemedicine to treat active COVID-19 patients, so their caregivers and support staff limit the number of times they enter their rooms.
  • Virtual medicine is now available in every one of the CHRISTUS ministries at christushealth.org/virtual-medicine

COVID-19 Question & Answers

The spread of COVID-19 is increasing every day in our state, and information on the virus is constantly changing. CHRISTUS Coushatta Rural Health Center wants to assure the people of this region who trust in us for their health care – we are prepared and stand ready to care for our community. The health care community, including CHRISTUS Coushatta, is united in our commitment to responding to the needs of all patients safely and effectively.

How is CHRISTUS Coushatta prepared for COVID-19 patients?
Our leaders are meeting regularly to assess, reevaluate, and update our emergency preparedness plans, and we have confidence in their plans and processes. We will continue to follow CDC guidelines and partner with local, state and federal government authorities to ensure we are ready to meet the health care needs of the communities we serve.

What do I do if I think I have COVID-19?
If you are sick with COVID-19 or think you might have COVID-19, contact your primary care provider and follow the CDC recommendations to care for yourself and to help protect other people in your home and community. The best thing you can do is stay at home if you are sick, stay in touch with your doctor and if you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to rouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

We recommend calling your primary care physician on what you should do to control your symptoms. The providers at CHRISTUS Coushatta Clinic have telehealth set up for all primary care needs, and are ready to see patients on this new platform. To access it, call 318-932-2081.

Who can get tested for COVID-19?
At CHRISTUS, only those who have a physician’s order (similar to a prescription) can get tested. CHRISTUS has a drive-thru testing facility in Shreveport, and our providers in the hospital and clinics can provide guidance on testing and the steps a patient needs to take.

How long do the results take?
Physicians contact patients when their results come back, and those results are also reported to the state based on the parish where a patient lives, not where they were tested. Right now, tests are typically taking about 7-10 days to return. This is due to high demand at the labs that run the tests. We work with a variety of lab partners, as we continue to seek the most efficient and rapid process to serve our patients. We are optimistic that as testing capacity increases nationwide, health care providers will be able to test more patients and turnaround times for results will decrease.

Is it still safe to come to the hospital for treatment or if I have an emergency?
We want to be perfectly clear – CHRISTUS Coushatta remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts, to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.

We know that life still happens – people still need healthcare, and they still have emergencies. Our hospital is open and our clinics are using the latest technology with telehealth to make it even easier for you.

What if I need dental care?
At this time, we are seeing patients with essential dental needs only. Essential dental needs are defined as dental emergencies or urgent dental care. Dental emergencies are potentially life threatening and require immediate treatment to stop ongoing bleeding, alleviate severe pain or infection, and include but are not limited to:

  • Uncontrolled bleeding
  • Cellulitis or a diffuse soft tissue bacterial infection with intra-oral or extra-oral swelling that potentially compromise a patient’s airway
  • Trauma involving facial bones, potentially compromising the patient’s airway

Urgent dental care focuses on the management of conditions that require immediate attention to relieve severe pain and/or risk of infection. These include but are not limited to:

  • Severe dental pain
  • Wisdom tooth pain
  • Dry socket
  • Tooth Abscess
  • Tooth fracture resulting in pain or soft tissue trauma
  • Dental trauma with movement or loss of tooth/teeth
  • Treatment required prior to critical medical procedures
  • How can I lower the risk of catching a respiratory virus?
    Here are a few things you can do to lower your risk of any viral respiratory illness such as the flu or COVID-19:

  • WASH YOUR HANDS REGULARLY
  • Stay home when you are sick
  • Cover your mouth and nose when you cough or sneeze
  • Avoid touching your eyes, nose or mouth
  • Clean/disinfect frequently touched surfaces at home and work
  • Drink plenty of fluids
  • What do we know about COVID-19?
    The current understanding is that COVID-19 is a new disease and there is more to learn about how it spreads, the severity of illness it causes, and to what extent it may spread in the United States. The virus is thought to spread mainly from person-to-person between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. Because there is currently no vaccine or antiviral treatment for this virus, the best way to prevent illness is to avoid being exposed to this virus – that means cleaning your hands often, avoiding close contact with others, cleaning and disinfecting frequently touched surfaces regularly, and most importantly, staying home when you are sick.

    The CDC website is an informative resource for those who want to know more about the virus, how it spreads, and how we can take action against it.


    April 6, 2020 - 2:00 p.m.

    Universal Masking

    The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.


    March 24, 2020 - 10:00 a.m.

    CHRISTUS-Shreveport Bossier Health System Updates Visitor Guidelines

    Under the guidelines of the Louisiana Department of Health and Governor Bel-Edwards CHRISTUS Shreveport-Bossier Health System will be implementing updated guidelines for visitors and screening at our facilities.

    Beginning March 24, no visitors will be allowed in our hospital facilities except those essential to patient care (with few exceptions, outlined below). Essential visitors are visitors that are required to accompany the patients for vital care or communication needs. Additionally, all persons entering CHRISTUS facilities will continue to be screened and receive a temperature check, and must enter through designated entrances.

    • Adult Hospital & Outpatient Visitors: No visitors are permitted at this time
    • Labor & Delivery Patients: One support person only (no changing out)
    • NICU & Pediatric Patients: One parent or guardian may visit on any given day
    • End of Life Care: Exception will be made by Nursing Administration for clergy and family on a case by case basis
    • Patients Undergoing Outpatient Procedures or Testing with Sedation: No visitors. Patients can be dropped off at one of the two designated entrances. Patients will give contact information to hospital team of a support person to contact with patient status or that patient is ready for discharge.

    CHRISTUS Highland Medical Center

    As a reminder, all entrances to the hospital campus will be closed and locked. Any essential visitor and all employees and medical staff must access the building at these locations:

    • Main Entrance (5 a.m. to 5 p.m., Monday - Friday)
    • West Wing (24/7)

    To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed throughout the campuses. All persons, including visitors, patients, Associates and medical staff, entering the facility will undergo a mandatory temperature check. Depending on the screening outcome, appropriate protocols will be implemented.

    In addition to these two external entrance visitor screening locations, the following locations at our patient care areas will also have a visitor screening station:

    CHRISTUS Cancer Treatment Center

    • Our CHRISTUS Cancer Treatment Centers are limiting visitors to essential caregivers. Visitor screening stations are set up at the main entrance during operational hours. The Cancer Center is not allowing visitors in chemotherapy or radiation areas at this time.

    CHRISTUS Bossier Emergency Center

    • The CHRISTUS Bossier Emergency Hospital is following the ER guidelines and is not allowing visitors at this time.

    CHRISTUS Coushatta Health Center

    • CHRISTUS Coushatta Health Center has two main entrances for patients and essential visitors.
    • The main lobby entrance is open from 7 a.m. to 3:30 p.m. with a visitor screening station. The Emergency Room is following the ER guidelines.
    • CHRISTUS Coushatta outpatient locations will only have one entrance with a visitor screening station in place during operating hours. Those clinics include CHRISTUS Coushatta Dental Clinic and the CHRISTUS Coushatta Clinics in Boyce and Ringgold.

    We want to be perfectly clear – CHRISTUS Shreveport-Bossier Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.


    March 16, 2020 - 11:50 a.m.

    CHRISTUS Shreveport-Bossier Health System Updates Hospital Visitor Guidelines

    The Louisiana Department of Health and Governor Bel-Edwards announced they will now require all licensed health care facilities in the state to restrict visitors to those deemed essential, vital or necessary for the care and well-being of our patients.

    CHRISTUS Shreveport-Bossier Health System wants to assure the people of this community who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following the Louisiana Department of Health and Hospitals guidelines and implementing temporary visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

    Visitors will be guided to a designated entrance and restricted to one person per patient, with the following guideline:

    • Isolation Patients: 1 Visitor
    • Surgery Patients: 1 Visitor
    • Same Day Procedure: 1 Visitor
    • Critical Care: 1 Visitor
    • Medical-Surgical Units: 1 Visitor
    • Labor and Delivery: 1 Support + 1 Visitor
    • Pediatrics: 1 Support + 1 Visitor
    • NICU: Parents Only

    To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed throughout the campuses. All visitors will be screened and receive a temperature check to make certain they do not fit a COVID-19 profile, based on CDC guideline. Depending on the screening outcome, appropriate protocols will be implemented.

    CHRISTUS Highland Medical Center

    All external entrances on the CHRISTUS Highland Medical Center campus will be locked weekdays, from 6 p.m. to 7 a.m. and on the weekends from 6:00 p.m. Friday until 7:00 a.m. on Monday except the West Wing entrance and ER public entrance until further notice. The West Wing and ER public entrances will be open 24/7 daily but require all visitors screen before entering.

    In addition to these two external entrance visitor screening locations, the following locations at our patient care areas will also have a visitor screening station:

    • Main Hospital Lobby at Admitting
    • 1st Floor at the Internal Patio Door / Inpatient Rooms
    • 2nd Floor just past Hospital Administration / Nursing Services
    • Volunteer Desk across from the Chapel/Radiology
    • Day Surgery/Cath Entrance

    CHRISTUS Cancer Treatment Center

    Our CHRISTUS Cancer Treatment Centers are limiting visitors to essential caregivers. Visitor screening stations are set up at the main entrance during operational hours. The Cancer Center is not allowing visitors in chemotherapy or radiation areas at this time.

    CHRISTUS Bossier Emergency Center

    The CHRISTUS Bossier Emergency Hospital is following the ER guidelines and is not allowing visitors for inpatients at this time.

    CHRISTUS Coushatta Health Center

    CHRISTUS Coushatta Health Center has two main entrances for patients and essential visitors.

    The main lobby entrance is open from 7 a.m. to 3:30 p.m. with a visitor screening station. The Emergency Room is following the ER guidelines.

    CHRISTUS Coushatta outpatient locations will only have one entrance with a visitor screening station in place during operating hours. Those clinics include CHRISTUS Coushatta Dental Clinic and the CHRISTUS Coushatta Clinics in Boyce and Ringgold.

    We want to be perfectly clear – CHRISTUS Shreveport-Bossier Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.


    March 14, 2020

    CHRISTUS Health Statement Regarding COVID-19

    We continue to work in solidarity with our partners in the health care community, city and county leaders, and local health authorities to ensure our community is well prepared. Together, we stand united in our commitment to keep the people we serve safe.

    At CHRISTUS, we remain vigilant in responding to this evolving situation, meeting throughout the day to ensure we are prepared to respond to present and potential future needs of our community. We continue to follow Centers for Disease Control guidelines for healthcare facilities located in areas, like ours, that are not experiencing community spread. We do have emergency preparedness plans in place and are fully prepared to execute as appropriate for our community circumstances.

    CHRISTUS facilities remain a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


    March 12, 2020

    With Governor Bel-Edwards’ declaration of a public health emergency in Louisiana, CHRISTUS Shreveport-Bossier Health System wants to assure the people of Shreveport-Bossier who trust in us for their health care, we are prepared and stand ready to care for our community. Alongside the North Louisiana health care community, we are united in our commitment to responding to the needs of all patients safely and effectively. 

    Late on March 11, CHRISTUS Highland Medical Center in Shreveport received a presumptive positive result for a patient with COVID-19. Out of respect for our patient and in following HIPAA guidelines, we are limited in what we can share. We can say that we followed the CDC’s guidelines at all times, as well as the guidance we received from the Caddo Parish Health Department. We are firmly convinced that it was the diligence of our clinical caregivers and the excellent care they provided that helped identify this patient. Importantly, all CHRISTUS Associates utilized the appropriate personal protective equipment (PPE) and isolated this patient to protect our patients, Associates and community. Per CDC guidelines, the patient has been treated and released to home isolation.

    We want to be perfectly clear – CHRISTUS Shreveport-Bossier remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve. 

    We continue to follow the CDC’s guidelines for health care facilities, and our providers are working together non-stop and with authorities and our local health care community to prepare and respond when called upon. The CDC guidelines and our efforts are in place to ensure public health and to ensure our hospital is a safe place for all to receive care. 

    Across CHRISTUS, we will continue our standard process of screening patients at our clinical points of access for relevant travel history, to assess for various evolving infectious disease risks, including this one. If a patient meets the CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them without risk of transmission to other parts of the facility. We continue to remain vigilant in responding to this evolving situation, meeting daily to ensure we are prepared and continuing to follow CDC’s guidelines for patient isolation and cleaning.

    We suggest that everyone follow the CDC guidelines regarding prevention and treatment of respiratory diseases such as COVID-19 and the flu. The best things anyone can do to prevent the spread of illness are:

    1. wash your hands well before eating, drinking or touching your face 
    2. get your annual flu shot and 
    3. get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs.

    In addition, we advise anyone who may be ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of COVID-19, please contact your primary care provider before visiting their office so they can be sure to provide you with the best care possible while doing everything we can to keep our community healthy.

     

    CHRISTUS Health Statement Regarding COVID-19

     

    CHRISTUS values the importance of collaboration and coordinated action for the identification and care of those patients exhibiting signs of the COVID-19. Which is why we continue to follow CDC interim guidelines and work non-stop, in partnership with local, state and federal government authorities. We are fortunate to be part of a local health care community committed to responding to the needs of these patients in the safest manner necessary.

    In the event that possible coronavirus patients need hospitalization after screening, we have identified a portion of our facility as the best place to allow us to isolate and safely care for any potential patients without risk of transmission to other parts of the facility.

    At CHRISTUS, we have always screened patient to our clinical points of access for international travel, to assess for various evolving infectious disease risks, including this one.  If a patient meets the current CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them 

    If you are ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of coronavirus, please contact your primary care provider before coming to the clinic so we can be sure to provide you with the best care possible while doing everything we can to keep our community healthy.

    It’s still flu season. We continue to encourage all our patients and the community to practice good respiratory hygiene habits, like washing hands frequently and covering mouths while coughing especially during times like this where catching the flu is a far greater risk.
     

    In summary, the best things you can do to prevent the spread of illness are:

    1. Wash your hands well before eating, drinking, or touching your face
    2. Get your annual flu shot and 
    3. Get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs. 

    CHRISTUS Health currently convenes daily, sometimes more, to check in on our emergency preparedness plans. We have had many hands on deck during this process. Nearly everyone — from physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — is involved in making sure we can do best for our patients our Associates and this community we serve.

    For the most up-to-date information regarding COVID-19 visit CDC.gov.

     

    Coronavirus Disease 2019

    image of Coronavirus Disease 2019 (COVID-19)

    Our Locations

    CHRISTUS Highland Medical Center
    1453 East Bert Kouns
    Shreveport, Louisiana 71105

    Bossier Emergency Hospital
    2531 Viking Drive
    Bossier City, Louisiana 71111