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Patient and Visitor Information

For your safety and comfort as well as that of your family and visitors, the following general visitation guidelines are in effect. All Good Shepherd Health System facilities, inside and out, are tobacco-free environments. Because we are committed to improving quality of life and providing safe and healthy surroundings for patients, visitors and employees, please refrain from tobacco use while visiting.

  • General visiting hours are 9:00 a.m. - 9:00 p.m. daily, unless otherwise noted
  • Lobby entrance is open from 5:00 a.m. - 9:00 p.m. daily
  • Emergency Room entrance is open 24 hours a day
  • After 9 p.m. entry is available only through Emergency Room
  • Persons with permission to spend the night will be issued an identification badge by the nursing unit; badge color changes daily, so a new badge must be requested for each night you plan to stay with a patient
  • In the Postanesthesia Care Unit, there is no visitation except for two parents/guardians of children under 12 years of age, at the nurse’s discretion

In This Section:

Cash Pricing

Our Prompt Pay Discount Program offer patients without insurance the same reasonable pricing rates that are available to those who have insurance coverage. This program offers patients a way to pay their healthcare bill without going heavily into debt for services such as emergency room visits, X-rays and joint replacement surgery. 

Daisy Award

Has one of our nurses inspired you with their comfort, care and skill? We are proud to recognize our nurses with the DAISY Award for Extraordinary Nurses, a national program that honors the compassionate care and clinical excellence our nurses bring to their patients every day.

KAJ Foundation

Premature births account for one in every eight births in the United States. Learn about the journey and the heart of the KAJ Foundation.

Medical and Patient Records

To obtain a copy of your medical records from Good Shepherd Medical Center Longview, submit a completed and signed release of confidential information consent form to our medical records department in person. Photo identification is required.

Online Preregistration

Pre-registering online for your upcoming appointment at Good Shepherd Medical Center Longview allows you to reduce your wait time in registration on the day of service.

Pastoral Care

At CHRISTUS Health, our Pastoral Care Department is committed to offering spiritual care to patients, families, friends, staff and the community. This is true especially during times of illness and hospitalization.

Patient Guide

You can download the patient guide for CHRISTUS Good Shepherd Medical Center - Longview before your visit. It contains vital information on everything from preparing for your stay to admissions and billing information.

Shepherd House

Good Shepherd Health System owns and administers Shepherd House, providing free, convenient accommodations for family members who need a place to stay near Good Shepherd Medical Center Longview. 
  • Accommodations
  • Daisy Award
  • Gifts for Patients
  • Medical Intensive Care Unit Visiting Schedule
  • Parking
  • Patient Visitation Rights
  • Surgical Intensive Care Unit Visiting Schedule
  • Visiting With Children
  • Amenities at Longview