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Medical Records

In effort to adhere to social distancing guidelines recommended by the Centers for Disease control, we are currently restricting visitors and ask that you access your medical records through the patient portal by calling 903-315-1923 (option 1) or by electronic request (option 2).

Now you can access your CHRISTUS Good Shepherd Medical Center and CHRISTUS Trinity Clinic medical records from any computer or smart device, anytime. You can also download your records, share your records, view test results, make an appointment with your physician and more!

You may access your medical records using the online patient portal, submitting the electronic request form or stopping by in-person. Please see below for details on each option.

You may fill out this form to request your medical records.

Option 1) Visit our online MyChart Patient Portal

  • Follow the links to access your hospital and/or physician’s office medical records. Please note you will need an access code to sign up for both portals.

Questions? Need an Access Code?

  • Please call MyChart helpline at 1-833-912-4278 and select Option 2 to receive your account activation code.

Option 2) Electronic Request Form

Through this link you can request your medical records from CHRISTUS Good Shepherd hospitals or clinics. *Please note this is only for CHRISTUS Good Shepherd Health System. Click here for other CHRISTUS Health locations.

Option 3) In-Person Request

You may request Longview or Marshall hospital records by visiting the Medical Records Quick-Service Desk in the first floor lobby of CHRISTUS Good Shepherd Medical Center – Longview, Monday through Friday, 8 a.m. to 5 p.m. Quick-Service is located directly across from the volunteers. Please be prepared to provide a current driver’s license or other current, original government-issued identification with photo.