As of March 15, 2019, all CHRISTUS Hospitals in Texas and Louisiana no longer accept Cigna Commercial Insurance due to a contract termination deadline. Learn More

Would you take a pay cut when your quality of work was improving? Neither would we.

We are working hard to keep health care costs affordable for you and your family while continuing to provide high quality service to our patients and our clinicians. We understand the challenges that companies and individuals face with rising health care costs, but we expect Cigna to pay us fairly for the high quality care we provide here every day.

Despite our continued push to finalize an agreement with Cigna, effective Feb. 1, 2019, CHRISTUS Mother Frances Hospitals - Tyler, South Tyler, Jacksonville and Winnsboro are out of network with Cigna commercial products. CHRISTUS Trinity Clinic became out of network on Feb. 20, CHRISTUS Good Shepherd Health System went out of network on March 1.

On March 15, the remaining CHRISTUS hospital facilities in Northeast Texas, Louisiana as well as our facilities in South Texas and in Southeast Texas went out of network.

We continue to work hard to keep health care costs affordable for you and your family while continuing to provide high quality service to our patients and our clinicians. We understand the challenges that companies and individuals face with rising health care costs, but we expect Cigna to pay us fairly for the high quality care we provide here every day.

As a not-for-profit health system, we’ve asked Cigna only for a minimal increase in our rates, while they are asking us to take a substantial decrease, which isn’t sustainable. We haven’t had an increase in rates from Cigna in more than two years—and in some cases almost 10 years—and just like you, we are faced with rising costs for supplies, pharmaceuticals and other resources.

To help us cover these costs, we are asking Cigna for a cost of living increase, which many companies provide each year. This means that if your Cigna insurance premiums have increased, you can be sure that money is not coming to CHRISTUS.

Can I Still Come to CHRISTUS?

Despite being “out of network” with Cigna, members can still access CHRISTUS facilities at in network rates for many of your health care needs like:

  • Emergency care. Most members can access our facilities for their emergency needs at in network rates.
  • Some conditions, like pregnancy, can still be treated in network, regardless of our status with Cigna. Cigna has “continuity of care policies” that allow patients with certain medical conditions like the following to continue their treatment at in-network benefit levels for a defined period of time:
  • Pregnancy past the 24th week or high risk pregnancy
  • terminal illness
  • life-threatening conditions
  • or chronic conditions.

Patients or doctors can initiate these requests, so contact Cigna for more information on how to continue that treatment.

  • Everything else. If your plan provides an out-of-network benefit, you will still be able to see any of your trusted CHRISTUS physicians, clinicians and hospitals at “out-of-network” rates. To determine if this applies to you, please call the number on your Cigna member ID card.

What will it cost?

CHRISTUS Health is a Catholic, faith-based, not-for-profit health care system dedicated to improving the health of the people in the communities it serves. Because of this, CHRISTUS Health has measures in place to provide care for patients in need of financial assistance.

  • Patients (including those with Cigna commercial insurance) who are worried about the cost of their care or unable to pay for all or a portion of their treatment can talk with a CHRISTUS financial counselor.
  • To speak to a financial counselor, please contact your local facility. (see below chart for contact numbers and Cigna termination dates by CHRISTUS facilities)

Schedule and Facility Contact Numbers

Facility Cigna Termination Date Phone
CHRISTUS Mother Frances Hospital - Tyler 2/1/2019 (903) 510-8772
CHRISTUS Mother Frances Hospital - Jacksonville 2/1/2019 (903) 510-8772
CHRISTUS Mother Frances Hospital - Winnsboro 2/1/2019 (903) 510-8772
CHRISTUS Trinity Clinic 2/20/2019 (903) 510-8772
CHRISTUS Good Shepherd (Longview and Marshall) 3/1/2019 (903) 510-8772
CHRISTUS Mother Frances Hospital-Sulphur Springs  3/15/2019 (903) 510-8772
CHRISTUS St. Michael 3/15/2019 (903) 614-2965
CHRISTUS Santa Rosa 3/15/2019 (210) 704-3977
CHRISTUS Spohn 3/15/2019 (361) 881-3000 x14033
CHRISTUS Southeast Texas 3/15/2019 (409)924-3841
CHRISTUS St. Frances Cabrini 3/15/2019 (318) 448-6902
CHRISTUS Shreveport -Bossier 3/15/2019 (318) 681-5779
CHRISTUS Ochsner St. Patrick & Lake Area 3/15/2019 (337) 491-7788
CHRISTUS Santa Rosa Physician Ambulatory Surgery Center - New Braunfels 3/15/2019 (830) 643-8603
  • We pledge this at all times and for all patients. Whether we are “in network” or “out of network” with Cigna now or in the future, we will continue to provide quality, compassionate care to our patients, always looking for ways to meet their needs despite Cigna’s unwillingness to agree to a sustainable and reasonable contract.
  • We think you should have access to all the health care resources you are paying for as part of your Cigna network. That’s why we are encouraging all Cigna members to call their agent or Cigna and let them know it’s important to keep CHRISTUS in the network.

Questions and Answers

  • What happens now for Cigna patients wanting to get their care at a CHRISTUS hospital?
  • What is CHRISTUS asking for?
  • I’m concerned about treatments that I have already started and some that are ongoing with CHRISTUS? What happens to me?
  • I am currently in my last trimester of pregnancy. Will I be able to deliver my baby with my doctor at CHRISTUS?
  • If CHRISTUS facilities receive a rate increase from Cigna, won’t patients end up paying more?
  • How about CHRISTUS Trinity Clinic? How will this impact my access to see a physician who is part of this group?
  • Will this impact my relationship with my physician who is a part of CHRISTUS Physician Group?
  • How does one make a continuity of care request?