Complaints Resolutions

At CHRISTUS Health we are committed to providing care and service of the highest quality. 

Request an Appointment

If this is a medical emergency, please dial 911

Note: A representative from Trinity Clinic will contact you between 8:30am and 5:00pm CDT to help you schedule an appointment.

You have the right to register a complaint concerning any aspect of your stay/ care and receive follow-up contact from a patient care representative, and to clarify policies and procedures pertaining to our services, including your rights and responsibilities as a patient. Your complaint(s) shall not compromise current access to care or services and/or future access to care.

For any complaints or grievances please contact your patient care representative at 1-800

For any unresolved complaint(s) or grievances, you may contact the:

  • Texas Department of State Health Services, Health Facility Compliance Group/MC 1979, 1100 West 49th St., Austin, TX 78756 or call 512-834-6650 or 1-888-973-0022.
  • Joint Commission at 1-800-994-6610 or e-mail to complaint@jointcommission.org.