Complaints Resolutions
At CHRISTUS Health we are committed to providing care and service of the highest quality.
You have the right to register a complaint concerning any aspect of your stay/ care and receive follow-up contact from a patient care representative, and to clarify policies and procedures pertaining to our services, including your rights and responsibilities as a patient. Your complaint(s) shall not compromise current access to care or services and/or future access to care.
For any complaints or grievances please contact your patient care representative at 1-800
For any unresolved complaint(s) or grievances, you may contact the:
- Texas Department of State Health Services, Health Facility Compliance Group/MC 1979, 1100 West 49th St., Austin, TX 78756 or call 512-834-6650 or 1-888-973-0022.
- Joint Commission at 1-800-994-6610 or e-mail to complaint@jointcommission.org.