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CHRISTUS Santa Rosa Hospital – Alamo Heights Receives TWO, Press Ganey Awards for Outstanding Performance

CHRISTUS Santa Rosa Hospital – Alamo Heights (CSRH – AH) is pleased to announce it has been named a 2015 Guardian of Excellence Award® winner and a Commitment to Excellence Award® winner by Press Ganey Associates, Inc. for the Hospital’s exceptional, patient-centered care. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience, and the Commitment to Excellence Award recognizes health care organizations that have demonstrated continuous improvement in that area.

CHRISTUS Santa Rosa Hospital – Alamo Heights achieved these distinctions by demonstrating continuous improvement, with the greatest progress coming in quarterly scores during the two-year award period for Patient Experience in HCAHPS--a survey tool used to help measure patients' perceptions of their time spent in the hospital.

“Our nurses and doctors personally engage with the patients to make every effort to enhance the patient experience,” said Lanell Scott, Chief Nursing Officer, CSRH—AH. “When it comes to care, we incorporate our patients and their families into the decision-making and set daily goals with our patients, because their input is essential to the healing process.” “I am proud of our clinical care teams and exceptional patient care they provide every day. These awards provide further examples of our commitment to compassionate care and to our mission—to extend the healing ministry of Jesus Christ,” said Chris Bowe, FACHE, President and Administrator, CSRH – AH.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year. According to Bowe, the awards represent an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

"We are proud to partner with CHRISTUS Santa Rosa Hospital – Alamo Heights,” said Patrick T. Ryan, CEO of Press Ganey. “These awards are a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, CHRISTUS Santa Rosa Hospital – Alamo Heights demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”