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CHRISTUS Santa Rosa Hospital–Alamo Heights Earns 2018 Press Ganey Guardian of Excellence Award November 13, 2018

Alamo Heights Leadership

(San Antonio, TX) – A strong commitment to exceptional patient experiences at CHRISTUS Santa Rosa Hospital - Alamo Heights is now recognized with a 2018 Press Ganey Guardian of Excellence Award.

The Guardian of Excellence Award spotlights top-performing health care organizations that have achieved the 95th percentile or above of performance in patient experience, engagement and/or clinical quality performance.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors organizations who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

“We are truly honored to receive the Guardian of Excellence Award once more, which reflects our Associates’ commitment to going above and beyond to provide an outstanding, high-quality patient experience,” said Dean Alexander, President and CEO of CHRISTUS Santa Rosa Health System.

This is the fourth year in a row that CHRISTUS Santa Rosa Hospital - Alamo Heights has been recognized with the Guardian of Excellence Award by reaching the 95th percentile for each reporting period for the award year for Patient Experience in HCAHPS.

Press Ganey officials commended CHRISTUS Santa Rosa Hospital - Alamo Heights’ focus on their patients and passion for providing high-quality care.

"We are proud to partner with CHRISTUS Santa Rosa to support their mission to provide safe, high-quality patient-centered care,” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”

CHRISTUS leaders say the award represents an important recognition from the industry leader in measuring, understanding and improving the patient experience.

“Thank you to our Associates, nurses, doctors and clinicians who are the hands of our healing ministry,” Alexander added.

For more information about CHRISTUS Santa Rosa Hospital - Alamo Heights, visit: www.christushealth.org/santa-rosa/alamo-heights

Founded in 1869 by the Sisters of Charity of the Incarnate Word of Houston and San Antonio, CHRISTUS Santa Rosa is a Catholic, faith-based, nonprofit health and wellness ministry dedicated to extending the healing ministry of Jesus Christ and providing the highest quality medical care and services available. As one of the top health care organizations in South-Central Texas, CHRISTUS Santa Rosa has five hospital campuses. The Children’s Hospital is located in downtown San Antonio. We also have hospitals located in the South Texas Medical Center, New Braunfels, Westover Hills, and a surgical hospital in Alamo Heights. CHRISTUS Santa Rosa Health System also owns a majority interest in CHRISTUS Santa Rosa Physicians Ambulatory Surgery Centers – San Antonio, LLC, a joint venture physician partnership which is comprised of two outpatient surgery centers in San Antonio with facilities in Stone Oak and the Medical Center. Additionally, CHRISTUS Santa Rosa Health System owns a majority interest in the CHRISTUS Santa Rosa Physicians Ambulatory Surgery Centers in New Braunfels and San Marcos, which are joint venture physician partnerships. For additional information on CHRISTUS Santa Rosa, visit www.christushealth.org/santa-rosa. Find us on Facebook at www.facebook.com/christussantarosa and follow us on Twitter at http://twitter.com/CSRHS.