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Visitor Guidelines

Visitation Guidelines and COVID Screening Procedures

For the safety of all patients and Associates and in the interest of limiting exposure to respiratory illness associated with the COVID-19 virus,  it is necessary to adjust visitor policies at all of our locations. At this time, only one support person is allowed at any CHRISTUS Santa Rosa Hospital in Alamo Heights, Medical Center, Westover Hills, New Braunfels and San Marcos.


  • All support people coming to Alamo Heights will need to be antibody screened 2 days prior to patients surgery. Positive testing will result in needing a new support person. Any positive results support person will be asked to follow up with their PCP.
  • One support person whose presence is essential to maintain safety and who is part of the patient’s care and recovery process and must meet approval of nursing leadership.  This applies for inpatients, Emergency Room, Labor and Delivery, and Neonatal Intensive Care Unit. One parent may remain as a support person with pediatric patients.  The support person may enter the hospital and must proceed directly to the patient’s room and remain in that location until departure.
  • One support person for patients undergoing day surgery.  Upon entry to the hospital, the support person must remain in designated waiting areas until accompanying the patient at discharge. Or, support person may wait in car or go home.  Nursing staff will call when patient is ready to be discharged or with any additional information.
  • Visitation by a military member departing on deployment
  • On a case-by-case basis at end of life.

Individuals designated to be the support person for a patient must:

  • Be 18 years of age or older
  • Wear a mask at all times while in the hospital 
  • Have no close contact with someone confirmed to have COVID-19 within the past 14 days 
  • Have no signs or symptoms of lower respiratory illness
  • Follow social distancing guidelines

Our Locations

CHRISTUS Santa Rosa - Alamo Heights
403 Treeline Park
San Antonio, Texas 78209

The Children's Hospital of San Antonio
333 N. Santa Rosa Street
San Antonio, Texas 78207

CHRISTUS Santa Rosa Hospital - Medical Center
2827 Babcock Road
San Antonio, Texas 78229

CHRISTUS Santa Rosa - New Braunfels
600 North Union Avenue
New Braunfels, Texas 78130

CHRISTUS Santa Rosa - Westover Hills
11212 Texas 151
San Antonio, Texas 78251