COVID-19 Response

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Visitor Guidelines

CHRISTUS-Shreveport Bossier Health System Updates Visitor Guidelines

Updated on 9/23/20

Because we believe the presence of family is integral in the healing process, effective Wednesday, September 23, 2020, we have updated our visitation restrictions to allow one visitor at a time in most inpatient areas. We believe this change is possible at this time as COVID-19 care volumes decrease and in keeping with the latest government guidelines. The health and safety of our patients, visitors, staff and community remains a top priority. As the pandemic evolves, we will continue to monitor the situation and adjust our practices to ensure a safe, healing environment of care. 

NO VISITOR AREAS: Outpatient Settings On- or Off-Hospital Campuses, Cancer Treatment Center and Inpatient/ER Isolation Rooms
In these areas, the only exception is when having the visitor present is essential to patient care. An essential visitor is person that is required to accompany the patient for vital care or communication needs.

ONE VISITOR PER DAY AREAS: Emergency Departments, Day Surgery, Inpatient Surgery, Cath Lab, Endoscopy, Special Procedures within Radiology

ONE VISITOR AT A TIME AREAS: 1-South Cardiac Stepdown Unit, 2-South Telemetry, 3-West Surgical, 3-South Medical, CVICU, MICU, IP Rehab

The Birth Place: One support person for entire stay + 1 visitor per day

NICU & Pediatric Patients Anywhere in Facility: Parents only

End of Life Care: Exception made by Nursing Administration for family on a case by case basis

Clergy: Welcome in the facilities at any time.

As the number of persons increases in our facilities, we must remain vigilant in our commitment to ensure our hospital continues to be a safe place to receive care. To that end, these expectations and practices will continue:
  • Limited, controlled entrances into the facility
  • Screening all persons entering the facility for temperature, symptoms and recent exposure
  • Universal masking
  • Social distancing
  • Zoom meetings instead of in-person meetings whenever possible

Thank you for your continued support and cooperation. We could not do this without each of you, and welcome your feedback and engagement as together, we extend the healing ministry to our patients.


UPDATE for 6/11/2020

Under the guidelines of the Louisiana Department of Health and Governor Bel-Edwards CHRISTUS Shreveport-Bossier Health System will be implementing updated guidelines for visitors and screening at our facilities.

Beginning June 11, a limited visitor policy will be implemented. Please see details below based upon where in the hospital facilities care is being given. 

In those areas where no visitors are, exceptions will be made when the visitor is essential to patient care. “Essential visitors” are visitors that are required to accompany the patients for vital care or communication needs. Additionally, all persons entering CHRISTUS facilities will continue to be screened and receive a temperature check, and must enter through designated entrances.

NO VISITOR AREAS: Emergency Room, Isolation Rooms, Medical Intensive Care Unit (ICU) on 2nd Floor, Cancer Treatment Center and Outpatient departments or clinics

ONE VISITOR PER DAY DEPARTMENTS: Inpatient Surgery (1st Floor), Inpatient Medical (2nd Floor), Step Down (3rd Floor), Cardiac Step Down (3rd Floor), Inpatient Rehab, Cath Lab, Endoscopy, and Special Procedures within Radiology.

The Birth Place: One support person for entire stay + 1 visitor per day 
NICU & Pediatric Patients: Parents only
End of Life Care: Exception will be made by Nursing Administration for clergy and family on a case by case basis

CHRISTUS Highland Medical Center

As a reminder, all entrances to the hospital campus will be closed and locked. All persons entering the facility must access the building at these locations:

  • Main Entrance (5 a.m. to 5 p.m., Monday - Friday) 
  • West Wing (24/7)

To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed throughout the facilities. All persons, including visitors, patients, Associates and medical staff, entering the facility will undergo a mandatory temperature check. Depending on the screening outcome, appropriate protocols will be implemented.

In addition to these two external entrance visitor screening locations, the following locations at our patient care areas will also have a visitor screening station:

CHRISTUS Cancer Treatment Center

  • Our CHRISTUS Cancer Treatment Centers are limiting visitors to essential caregivers. Visitor screening stations are set up at the main entrance during operational hours. The Cancer Center is not allowing visitors in chemotherapy or radiation areas at this time.

CHRISTUS Bossier Emergency Center

  • The CHRISTUS Bossier Emergency Hospital is following the ER guidelines and is not allowing visitors at this time.

CHRISTUS Coushatta Health Center

  • CHRISTUS Coushatta Health Center has two main entrances for patients and essential visitors.
  • The main lobby entrance is open from 7 a.m. to 3:30 p.m. with a visitor screening station. The Emergency Room is following the ER guidelines.
  • CHRISTUS Coushatta outpatient locations will only have one entrance with a visitor screening station in place during operating hours. Those clinics include CHRISTUS Coushatta Dental Clinic and the CHRISTUS Coushatta Clinics in Boyce and Ringgold.

We want to be perfectly clear – CHRISTUS Shreveport-Bossier Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.

Our Locations

CHRISTUS Highland Medical Center
1453 East Bert Kouns
Shreveport, Louisiana 71105

CHRISTUS Bossier Emergency Hospital
2531 Viking Drive
Bossier City, Louisiana 71111