COVID-19 Response

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Visitor Guidelines

CHRISTUS-Shreveport Bossier Health System Updates Visitor Guidelines

Updated 4/13/21

Under the guidelines of the Louisiana Department of Health and Governor Bel-Edwards CHRISTUS Shreveport-Bossier Health System will be implementing updated guidelines for visitors and screening at our facilities.

Effective April 14, 2021, an updated visitation policy during pandemic  will be implemented. At CHRISTUS, we are committed to providing holistic care and begin making efforts to bring a sense of normalcy back to our care settings. Please see details below.

All persons entering CHRISTUS facilities will continue to be screened and receive a temperature check, and must enter through designated entrances. Masks are required in the facility.

 Location Number of ESP or Visitors Allowed  Notes


X1 ESP+ X1 Visitor

Must wear hospital provided face mask

Surgical/ Procedural Areas:

Day Surgery
Inpatient Surgery
Cath Lab
Special Procedures

 X1 ESP+ X1 Visitor  Must keep possession of patient's personal effects

Adult Critical Care Units:


 X1 ESP+ X1 Visitor COVID positive: ESP only using hospital provided PPE; and must step out during  aerosol procedures; and all other visitors via telecommunications unless end of life. Pediatric inpatients allowed parents only. 

Cancer Treatment Center

 X1 ESP   Only for initial consults and bedroom chemo patients

Outpatient - On Campus

 X1 ESP   
Grace Home No limitations  No limit on visitors with explanation of risk. Must remain in the patient room, no loitering in hallway/ egress

NOTE:  All visitors and Essential Support Persons (ESP) must complete visitor screening and comply with universal masking according to current screening and masking guidelines. When visiting COVID patients, visitors and ESP must also comply with the use of personal protective equipment as specified in this policy. 

In the Emergency Room and inpatient rooms, pediatric patients will be allowed both parents.

Per stay, each patient is permitted to designate one Essential Support Person (ESP). An ESP could be a family member, friend, or other individual who provides bedside emotional, physical and/or spiritual support for the patient during the course of their clinical care. The ESP is identified by the patient and wears a special neon green armband for easy identification by staff. The ESP is encouraged to be involved and supportive of the patient and is integral to the overall wellbeing of the patient. The ESP may not be the same person as the patient’s representative who is legally responsible for making medical decisions on the patient’s behalf.

End of life and other compassionate care situations must be evaluated by the house nursing supervisor or administrator on call on a case-by-case basis. 

CHRISTUS Highland Medical Center

As a reminder, all entrances to the hospital campus will be closed and locked. All persons entering the facility must access the building at these locations:

  • Main Entrance (Entrance A) – Open 5 a.m. to 5 p.m. Monday - Friday
  • Day Surgery / Cath Lab Entrance (Entrance D) – Open 5 a.m. – 1 p.m. 
  • West Wing (Entrance B) – Open 24/7
  • Emergency Room (Entrance E) – Open 24/7
To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed throughout the facilities. All visitors and patients entering the facility will undergo a mandatory temperature check. Depending on the screening outcome, appropriate protocols will be implemented.

In addition to these four (4) external entrance visitor screening locations, the following locations at our patient care areas will also have a visitor screening station:

CHRISTUS Cancer Treatment Center

  • CHRISTUS Cancer Treatment Centers are limiting visitors to Essential Support Persons (ESP) only. 

CHRISTUS Bossier Emergency Center

  • The CHRISTUS Bossier Emergency Hospital is following the visitor guidelines as described above. 

CHRISTUS Coushatta Health Center

  • CHRISTUS Coushatta Health Center has two main entrances for patients and essential visitors.
  • The main lobby entrance is open from 7 a.m. to 3:30 p.m. with a visitor screening station. The Emergency Room is following the ER guidelines.
  • CHRISTUS Coushatta outpatient locations will only have one entrance with a visitor screening station in place during operating hours. Those clinics include CHRISTUS Coushatta Dental Clinic and the CHRISTUS Coushatta Clinics in Boyce and Ringgold.

We want to be perfectly clear – CHRISTUS Shreveport-Bossier Health System remains a safe place for all to receive quality care. Our processes and procedures are in place for infection prevention and preventing the spread of illness. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. 


Our Locations

CHRISTUS Highland Medical Center
1453 East Bert Kouns
Shreveport, Louisiana 71105

CHRISTUS Bossier Emergency Hospital
2531 Viking Drive
Bossier City, Louisiana 71111