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CHRISTUS St. Michael Health System Receives the 2016 Women’s Choice Award® as one of America’s 100 Best Hospitals for Patient Experience May 11, 2016

CHRISTUS St. Michael Health System has been announced as one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in health care, for the sixth consecutive year. The evidence-based designation is the only award that identifies the country’s best health care institutions based on Medicare data weighed according to the preference of women in a 2016 national survey of 1,000+ female respondents.

“Women are the chief medical officers for households, making upwards of 90% of all health care decisions. Considering women bear the responsibility of making these incredibly important decisions, the Women’s Choice Award offers a trusted solution by identifying the hospitals that have proven superior patient experience. Finally, a source that shares women’s values and priorities is available,” said Delia Passi, CEO and Founder of the Women’s Choice Award.

The list of award winners, including CHRISTUS St. Michael, represents hospitals that create an extraordinary patient experience for women and their families by providing exceptional care.

“CHRISTUS St. Michael Health System is honored to be named as an America’s Best Hospital in Patient Experience for the sixth year in a row,” said Chris Karam, president/CEO of CHRISTUS St. Michael Health System. “This recognition validates that our mission is alive and well as we continue to extend the healing ministry of Jesus Christ.”

The America’s 100 Best Hospitals scoring process is unique in it being the only national list that focuses on what matters most to women when choosing a hospital. For 2016, the most important considerations were patient’s willingness to recommend, doctor and nurse communications, staff help, pain management, cleanliness and explanation of medications, in that order.

The qualification process begins with scores derived by the Centers for Medicare and Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The Women’s Choice national survey of women determines which questions in the HCAHPS survey, completed by patients after discharge, are most important to them in determining their satisfaction with their hospital stay. A weight is given to each of the most important questions.

The responses to those questions, weighted accordingly, results in a numeric score for each hospital reporting valid HCAHPS data to the Centers for Medicare and Medicaid Services. The scoring is totally objective and uniform. The best 100 scores in each of the four hospital bed size categories (less than 100 beds, 101-250 beds, 251-400 beds, and over 400 beds) determine the recipients of the America’s 100 Best Hospitals for Outstanding Patient Experience award.

For more information on the 2016 America’s 100 Best Hospitals for Patient Experience visit