The health and safety of our communities remain top priority as we continue to work tirelessly to minimize the spread of coronavirus (COVID-19). We are actively taking measures in doing this by carefully screening each patient for covid symptoms before they enter our facility, having our healthcare workers wear masks, and sanitizing all of our work areas with hospital-grade disinfectant. If you are ill with fever, cough or shortness of breath or have been exposed to a person with suspected or confirmed COVID symptoms, call 855-600-3453 to be connected to the New Mexico Health Department. Learn More

Your Hospital Stay

Your comfort, satisfaction and safety are very important to us and we hope to meet all of your needs without prompting. However, if you, your friends or your family have any concern, please let us know immediately: we will do our best to resolve it on the spot.


Who to Contact

Every nurse, every physician, everyone here at St. Vincent is an advocate for your safety and satisfaction. Contact any one of our staff members at any time about your concerns. They will do their best to resolve the issue and, if they can't, they will refer the matter to our patient advocate who will make sure there is an investigation into any issues and will work with you on a resolution. If you would like to speak to someone about your care, please call the St. Vincent Patient Advocate at (505) 913-5812.

Here's a list of other hospital leaders you may want to contact about your concern:

  • Our CEO may be reached at 913-5202
  • Our Chief Operations Officer may be reached at 913-5495
  • Our Chief Nursing Officer may be reached at 913-3901
  • Our dietary department number is 913-5414
  • Housekeeping's direct line is 913-5377

You also have the right to contact our regulators and accreditors directly.

If you would like to make a comment or complaint to the New Mexico Department of Health, the address is NM Department of Health, Health Facility Licensing and Certification Bureau, 2040 South Pacheco, Santa Fe, NM 87505.  The NM Department of Health Complaint Hotline phone number is 1-800-752-8649 and the fax number is 1-800-584-6057.

The Joint Commission on Accreditation of Health Care Organizations may be reached at 1-800-994-6610, or by writing Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL 60181.

The Patient Guide offers you information about our services and your Rights & Responsibilities as a patient.  For a copy of your Rights & Responsibilities in English or Spanish, please email April.Mendoza@stvin.org or call (505) 913-3046.

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Spiritual Care

At CHRISTUS St. Vincent, we honor a "holistic" view of patient care which attends to the body, mind, and spirit. Our Spiritual Care Team sees attending to the spiritual and emotional needs of patients as an essential part of the healing process. We respect each patient's viewpoint and are sensitive to the unique needs of everyone we encounter. We serve all patients and families regardless of background or affiliation.

Virtual Medicine

CHRISTUS St. Vincent Clinician Group offers Virtual Med Instead, a convenient way to meet with your primary care physician - even when you can't meet face-to-face - utilizing secure technology on your computer or mobile device.