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Medical Records

In light of the COVID-19 (CORONAVIRUS) Pandemic, we are taking proactive steps to address concerns first and foremost, we want to maintain a safe workplace and encourage and/or adopt practices protecting the health of employees, customers, visitors or others. We also want to ensure the continuity of business operations during this pandemic.

We appreciate your understanding during this time.

We have provided an alternate way you can retrieve your medical record.

  • The medical records staff will now be authorizing release of your medical records with a phone request
  • To request your records by phone, you will be asked questions about your identity
  • Please call the Release of Information Medical Records staff to obtain your record at 505-913-5320
  • Medical records hours of operation are: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Validating your identity

To ensure your identity by phone, you will be asked for the three required identifiers:

  • Date of Birth
  • Home Address
  • Last four of your Social Security Number, or other reliable demographics that have been collected, such as a cell phone number, nickname, etc.

You may access your medical records using the online patient portal, submitting the electronic request form or stopping by in-person. Please see below for details on each option.

OPTION 1 - Visit our online Patient Portal

OPTION 2 - Initiate a request through Medical Record Department

To request your medical records, complete the Authorization for Release of Health Information (Use and Disclosure of PHI form):

Once you’ve completed the Use and Disclosure of PHI form, there are three ways you can send it to us:

  • Mail the completed form to:
    455 St. Michael’s Drive
    Attention: Medical Records Department 
    Santa Fe, NM 87507
  • Fax the form to: 505-913-6497 or 505-913-6439
  • Email the form to:

If you have questions about requesting your medical records contact the Health Information Management/Medical Records Department at: 505-913-5320

Frequently asked questions

  • How do I obtain medical records?
  • Who can request copies of my medical record?
  • People who are authorized to Sign for the Release of Your Health Information
  • How do I complete the Use and Disclosure of PHI Form?
  • When may I expect to receive my medical records?
  • What if I need to get my medical records for continued medical care with another provider or another health care facility?