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Video Visit Instructions

VIDEO VISIT VIA THE MYCHART WEBSITE

Log in to MyChart online to schedule and /complete the eCheck-in process.

1. Click the “Schedule an Appointment” button on the home page or select “Appointments and Visits” from the drop-down menu under “Visits” 

2. Select Video Visit

3. Select your primary care provider

4. Choose the date and time you prefer

5. Verify “This information is correct” or “Edit” as needed

6. Provide the reason(s) for the visit and tap “Schedule”

7. Confirm appointment, complete the eCheck-in and prepayment process (must complete prior to visit) 

You may log in to your Video Visit up to 10 minutes prior to the appointment time

1. When it’s almost time for your visit, log in to MyChart and select “Appointments and Visits” under the Visits tab

2. Click on “Begin Video Visit”

3. At the appointment time, a “Zoom” page will open

4. When your provider comes on screen, click the “Start Video” button at the bottom left of the screen to begin your visit

VIDEO VISIT VIA THE MYCHART APP

Log in to MyChart via the app to schedule and complete the eCheck-in process.

1. Tap Appointments

2. Tap “Schedule an Appointment” 

3. Tap “Tell us why you’re coming in”

4. Tap Video Visit

5. Select an available date and time

6. Verify “This information is correct” or “Edit” as needed

7. Provide the reason(s) for the visit and tap “Schedule”

8. Complete the eCheck-in and prepayment process (must complete prior to visit) 

You may log in to your Video Visit up to 10 minutes prior to the appointment time

Join the Video Visit (Android/IOS)

1. When it’s almost time for your visit, log in to MyChart app and tap “Appointments”

2. Tap on the green video icon

3. Tap on “Begin Visit”

4. Tap “Open” when prompted to open the page in Zoom

5. Stand by for the provider to join the Video Visit

Additional Steps for Android

6. While waiting for the doctor to start the meeting, enter your first name and tap “OK”

7. Tap “Join Audio” and then tap “Call via Device Audio”

8. When your provider comes on screen, click the “Start Video” button at the bottom left of the screen to begin your visit

9. You will be asked once to touch “Tap to Speak”