Patient and Visitor FAQs

What is your visitation policy?

Visitation Policy CHRISTUS Trinity Mother Frances Health System understands that having loved ones by your side can help with your healing and care. You have the right to choose and prioritize visitors from among family, friends, personal care aides or other individuals. You can also choose a support person to be present throughout your stay, unless that person’s presence impacts your health or the rights or safety of other patients.

Friends and family should not visit if they exhibit any of the following:

• Signs and symptoms of the flu or flu-like illness:
• Fever >100 degrees with one of the following: – Runny nose – Cough – Sore throat – Upper respiratory infection – Nausea/Vomiting/Diarrhea – Fever within the last 24 hours

Is there a cost for parking at the hospital? If so, what is the amount?

CHRISTUS Mother Frances Hospital - Tyler will be constructing a new 1,000-space parking garage on Dawson Street, which will require adjustments to the parking arrangement at the hospital and surrounding facilities. Parking locations will be reassigned to use the available spaces in the most efficient and effective manner. During construction, parking may become inconvenient for some.

Protecting the safety and health of our patients is our main priority. Please refer to the map and the signs, posters and markers posted at parking locations in the days and weeks to come.

Visitor Paid Parking is available in front of CHRISTUS Mother Frances Hospital - Tyler, CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler, the covered parking tower on Dawson Street, the lot located on Dawson Street/Clinic Drive and the North Park Medical Plaza parking tower.

Rates are subject to change:

• $4 per day for Dawson Street parking garage
• Seven-day parking pass for $15 (purchase at parking booth)

What options do visitors have for eating at the hospital?

CHRISTUS Mother Frances Hospital - Tyler

Café Location: Ground floor of CHRISTUS Mother Frances Hospital - Tyler
Please call ext. 4105 to hear the daily menu recording.
Daily hours: We are open each day.

• Breakfast, 6:30 a.m. - 10 a.m.
• Drinks and snacks are available between 10 a.m. - 8 p.m.
• Lunch, 11 a.m. - 3 p.m.
• Dinner, 3 p.m. - 8 p.m.
• Overnight, 10 p.m. - 2 a.m. Please call ext. 4105 to hear the daily menu recording.

CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler

Location: Ground floor of the CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler
Please call ext. 3224 to hear the daily menu recording.
Daily Hours: We are open Monday — Friday

• Breakfast, 7 a.m. - 10 a.m.
• Lunch, 11 a.m. - 2 p.m.
• Continuous Grab-N-Go Service, 6:30 a.m. - 8 p.m.

Where is the gift shop located in your facility?

Located on First floor of Mother Frances Hospital – Tyler all gift shop proceeds benefit projects including the Children’s Miracle Network and other medical programs.

Hours:

• Monday – Friday, 8 a.m. – 8 p.m.
• Saturday, 10 a.m. – 5 p.m.
• Sunday, 1 p.m. – 5 p.m.

What is your tobacco policy?

We are a non-smoking facility.

Is there any sort of pastoral care of spiritual guidance available for patients and visitors if they need it during their stay?

The Pastoral Care Department provides professionally trained chaplains who offer spiritual and emotional support to patients and families. Our chaplains, including Sisters of the Holy Family of Nazareth, minister to patients of all faiths, and respect all religious preferences. We encourage clergy of all faiths to call on members of their church community who are patients. If you would like to request a visit, please call the department at ext. 4567. The Chapel, located on the first floor of the CHRISTUS Mother Frances Hospital - Tyler is open 24 hours a day. Catholic Mass is celebrated in the Chapel Monday at 5 p.m., Tuesday and Thursday at 7 a.m., Wednesday and Friday at 6 a.m., Sunday at 8 a.m., and certain holidays. An ecumenical prayer service is held each Wednesday at noon. The Chapel, located on the first floor of the CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler, is open 24 hours a day. Catholic Mass is celebrated the first Monday of the month at 5 p.m.

Do you have a list of hotels/motels nearby? Do you have overnight visitor accommodations?

The Hospitality House – 528 S. Saunders, is conveniently located next to CHRISTUS Mother Frances Hospital - Tyler and offers reasonably priced room rates. Call 903.592.7813 for reservation assistance and additional information.

Other area hotels offer discounts to family members of CHRISTUS Trinity Mother Frances Health System.

Other hotels include:

• Homewood Suites by Hilton
  3104 Golden Rd Tyler 75701
• Holiday Inn Express & Suites Tyler South
  2421 E SE Loop 323 Tyler 75701
• Staybridge Suites Tyler University Area
  2759 McDonald Rd Tyler 75701
• The Woldert-Spence Manor (Bed and Breakfast)
  611 W Woldert St Tyler 75702
• Rosevine Inn Bed & Breakfast and Extended Stay
  415 S Vine Ave Tyler 75702
• Hilton Garden Inn
  220 E Grande Blvd Tyler 75703
• Holiday Inn Express & Suites Tyler North
  3247 W Gentry Pkwy Tyler 75702
• Fairfield Inn & Suites by Marriott
  1945 W SW Loop 323 Tyler 75701
• Executive Inn & Suites
  3701 Chandler Hwy Tyler 75702

Do you offer wireless Internet access?

Free Wi-Fi is available at CHRISTUS Mother Frances Hospital - Tyler and CHRISTUS Trinity Mother Frances Louis and Peaches Owen Heart Hospital - Tyler for our guests, but we do not offer technical support for this service. To connect, click CHRISTUS Trinity Mother Frances Health System Guest. That will redirect you to our Captive Portal Page where you need to read our usage policy. Then enter your email address to access the Internet.