COVID Hotline

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline Learn More

Patient Safety, Advocacy & Quality

There are many things you can do to increase your health care safety whether at home, filling a prescription at the pharmacy, at the doctor’s office or in the hospital.

But, the single most important thing you can do to increase your safety as a patient is be an active member of your health care team, which means taking part in every health care decision.

What you need to knowPatient & Visitors Safety & Quality Care Concerns
As a faith-based organization, it is the mission of CHRISTUS Trinity Mother Frances to enhance community health with compassion, excellence and efficiency. We are dedicated to serving you and if you feel we have not met your expectations, or you have concerns regarding your safety or the quality of your care, please do not hesitate to communicate those concerns with your health care team.

Patient Advocacy

At CHRISTUS Trinity Mother Frances, we care about you. We are proudly ranked among the top 10% in the nation for outstanding patient experience. This distinctive award places CHRISTUS Trinity Mother Frances within the top 10% of hospitals nationwide for exemplary service to our patients. 

We are also one of only 340 hospitals in the nation to receive the 2009-2010 HealthGrades Outstanding Patient Experience Award.

We care about what you think
Your opinion counts, and in an effort to provide our patients, their families and guests with exceptional care and service, CHRISTUS Trinity Mother Frances measures the level of satisfaction individuals have with the services they receive. 

These results are vital to determine customer service initiatives in both CHRISTUS Trinity Mother Frances hospitals and CHRISTUS Trinity Clinics.

We welcome your comments at any time. If you receive a survey from one of our clinics following a visit for care, we encourage you to participate so we can continue providing the very best in health care.

Call our Patient Advocacy Office at (903) 525-7670.

  • Partners in Care
  • Reporting Concerns
  • Unresolved Concerns