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Visitor Guidelines

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

We are aware that the statewide masking mandate has been lifted in Texas, but we continue to require masks for those visiting, working or receiving care in any of our CHRISTUS facilities, per CDC guidelines.

Visitor Information

We continue to ensure a safe and compassionate process for families and essential support persons to visit patients, while preventing person-to-person transmission of infectious diseases in our acute care settings. All visitors will continue to be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital, visitor screening stations are placed at the entrance of our facilities.

Please note the following guidelines:

  • Visitors must acquire masks themselves prior to entering our facility; cloth masks are acceptable
  • Masks must cover both the nose and the mouth, and should be worn at all times
  • Visitors must pass screening before entry

Effective April 24, 2021

We strongly encourage to limit visitors to ONE (1) essential support person at a time, but will no longer restrict the number of total visitors per patient. For all other visitors – we will continue utilizing virtual communication through mobile devices to monitor your loved ones in our care.

COVID units will continue to maintain restricted visitation guidelines to prevent transmission of disease. Visitation of patients with COVID will be scheduled through our COVID Program Coordinator and facilitated either in person or via video based upon patient circumstances.

Please note, unless otherwise noted below, we do not have an age restriction for visitors. Masks will be required for entry into our facilities, regardless of age.

CHRISTUS Mother Frances Hospital - Tyler

  • Visiting Hours: 5 a.m. – 7 p.m.; One (1) essential support person allowed for overnight stays with patients
  • Main Entrance “A” & Bradley Thompson Tower Entrance "B" – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – NEW Bradley Thompson Tower Entrance | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance – 5 a.m. to 7 p.m. | Daily
  • Neonatal Intensive Care Unit (NICU)
    Who is allowed to visit?
    • Baby’s mother or father (or a designated support person).
    • Other visitors (>16 years of age) will be allowed as long as one parent is with them.
    • Two (2) visitors can be in the room at a time.
    • Other visitors may stay in the waiting area to ensure only two visitors are in the room with the patient.
    • Children under the age of 16 will need Director/ACNO approval prior to entry to the NICU.
      • Universal masking remains a requirement to enter the hospital and to visit patients in the NICU. Should any of the above visitors exhibit signs or symptoms of illness, they will be appropriately screened and proper measures will be implemented.
  • Labor & Delivery/Mother-Baby/Pediatrics Visitor Guidelines
    Who is allowed to visit?
    • Two (2) visitors can be in the room at a time.
    • Visitors may trade out during day or night shift.
    • For Mother-Baby visitors, no trade out from 2PM-4PM (Quiet Time).
    • Other visitors may stay in the waiting area to ensure only two visitors are in the room with the patient.
    • Children under the age of 16 will need Director/ACNO approval prior to entry.
      • Universal masking remains a requirement to enter the hospital and to visit patients. Should any of the above visitors exhibit signs or symptoms of illness, they will be appropriately screened and proper measures will be implemented.

NorthPark Medical Plaza – Tyler

  • Lobby Entrance – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance – 9 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Winnsboro

  • Main Entrance – 8 a.m. to 3 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Emergency Care Center Entrance
  • Visiting Hours: 7 a.m. to 9 p.m.
  • Visitors must be 16 - 65-years-old (no visitors over 65-years-old permitted) 

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.