COVID Hotline

The health and safety of our communities remain top priority as we continue to work tirelessly to minimize the spread of coronavirus (COVID-19). We are actively taking measures in doing this by carefully screening each patient for covid symptoms before they enter our facility, having our healthcare workers wear masks, and sanitizing all of our work areas with hospital-grade disinfectant. If you are ill with fever, cough or shortness of breath or have been exposed to a person with suspected or confirmed COVID symptoms, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. Learn More

Visitor Guidelines

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

In accordance with CDC, State and Federal Health Department guidelines, hospitals within CHRISTUS Trinity Mother Frances Health System will be limiting the use of all waiting areas within our facilities to patients and one essential caregiver only, as well as implementing a social distancing procedure for each area.

Patients scheduled for appointments or procedures will be contacted in advance of arrival so that they may make arrangements to follow the guidelines. All patients and visitors will be screened prior to entering our facility. Personnel will be stationed at each screening point within the facilities to educate patients and visitors who are arriving at the hospital.

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

Visitor Screening & Hours

All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed at the locations listed below.

Please note the following guidelines:

  • Visitors must be 16 years or older.
  • Visitors must have a normal temperature

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor, 2 Visitors in Sulphur Springs
  • Pediatrics: Parents (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent)

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital – Winnsboro

  • Main Entrance (719 W. Coke Road) – 8 a.m. to 3 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Winnsboro Only: 1 visitor allowed, 18 years or older

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Emergency Care Center Entrance
  • Visiting Hours: 7 a.m. to 7 p.m.
  • Visitors must be 16 - 65-years-old (no visitors over 65-years-old permitted)

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.