The Children's Hospital of San Antonio is fully equipped to provide safe, quality care to our communities. Learn More

Patient Guide The Children's Hospital of San Antonio Campus Information

Family and Visitor Policy

What we are doing to keep you and your family safe
These precautions apply to The Children’s Hospital of San Antonio, Goldsbury Center for Children and Families, KidSTOP outpatient testing, the Emergency Center at Westover Hills, all multispecialty and pediatric primary care locations. 

Due to the continued risk presented by COVID-19 in our community, patients and their adult caregivers will be required to wear a mask while in the hospital or in an outpatient clinic including KidSTOP which is located inside the hospital. Please bring your own mask or face cover (such as a bandana).

Only one adult caregiver will be allowed to accompany a patient. No siblings or additional family members will be allowed in our facilities.

Visitors will undergo a temperature screening and must answer the current COVID-19 risk factor questionnaire based on guidance from the Centers for Disease Control and Prevention. 

Screening Questions: 
Have you or anyone in your household been contacted by the CDC, your local health department, and/or placed under self-quarantine for COVID-19 for any reason? 
Have you traveled outside of the United States in the last 14 days?
Have you traveled by cruise ship in the last 14 days? 

Do you have any of the following symptoms: 

  • Fever 
  • Cough 
  • Shortness of breath or difficulty breathing
  • Chills or repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Runny nose 
  • GI symptoms (diarrhea, nausea, vomiting, and/or pain)?

In the last 14 days, have you been in contact with someone who has had a confirmed diagnosis of COVID-19, someone who is under investigation for having COVID-19, or someone who is ill with a respiratory illness? 


  • ATM
  • Chapel
  • Chaplains
  • Frequently Dialed Services
  • Gift Shop
  • Laundry
  • Parking
  • Security
  • Sending and Receiving Mail
  • Visitors
  • Vending Machines
  • Java City
  • Cafe

Child Life Services

Child Life Services

Did you know The Children’s Hospital of San Antonio houses Child Life playrooms on every floor? These spaces are filled with toys, trains, games, movies, and other fun items to add laughter and activity to the healing process.

Learn More.

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