Patient Guide The Children's Hospital of San Antonio Campus Information

A 24-hour Automatic Teller Machine is located on the first floor near the Santa Rosa Chapel.

Our hospital chapel is located in the first floor Main Lobby near the Information Desk. The Chapel is open 24 hours a day for prayer and meditation. Learn more about our Spiritual Care.

If you would like to speak with a our chaplain, please call 210-704-2181 or ask your nurse for assistance. Children’s Church is held Wednesdays at 3:00 p.m. Learn more about our Spiritual Care.

Collections: 210-704-2815

Laboratory: 210-704-2301

Patient Accounting: 210-704-2221

Patient Registration: 210-704-2415

Patient Representative: 210-704-2046

Imaging: 210-704-2127

Security: 210-704-2393

Social Worker/Case Manager: 210-704-2811

The Gift Shop is located on the first floor next to KidSTOP

Hours of operation:
7:30 a.m. to 7:30 p.m. Monday through Friday
10:00 a.m. to 6:00 p.m. Saturday and Sunday
Closed on major holidays

For more information, please call 210-704-2135. 

Washers and dryers available in the following areas: 

• Child Life Center
  
• PIMC/PICU
  
• Hematology/Oncology
  
• Special Medicine/Rehabilitation
  
• Medical Care Unit
  
• Surgical Care Unit
  

You must provide your own detergent, which can be purchased in the Gift Shop

The entrance to the Visitors Parking Lot is located at 333 North Santa Rosa between Martin and Houston Streets. Patients and guests can be picked up and dropped off in the 300 block on San Saba Street. Valet parking is available for $8 at this entrance. 

Emergency Department patients can be brought in through the North Santa Rosa Street entrance. 

Our Security Department is available to provide escorts to the hospital parking areas at any time. If you need this service or require additional information regarding hospital parking, please call Security at 210-704-2393.

Your friends and family can send mail to you in care of (please specify your Room #):

The Children’s Hospital of San Antonio
333 North Santa Rosa Street
San Antonio, Texas 78207

If you are sending mail, there is a mailbox in front of the Goldsbury Center for Children and Families across from the Emergency Department. 

Our number one priority is for the safety of our patients and their families who we are privileged to care for. As the COVID-19 virus continues to threaten our nation and community, we are taking every precaution to ensure the safety of our patients. We have implemented new patient visitation guidelines and are now screening all visitors who enter our hospitals.

Please read the following guidelines and share with your family and friends so that your next visit to The Children’s Hospital of San Antonio is worry-free.

• New visiting hours: 10:00 a.m. – 8:00 p.m.
  
• One caregiver and one additional family member per patient
  

Visitors, prior to entering the patient floor, will be required to undergo a screening process (4 questions) and will be asked to sign-in and wear a visitor color wristband. 

Visitors will be guided to one entrance of The Children’s Hospital of San Antonio and the Goldsbury Center for Children and Families (CCF) during visiting hours. The entrance to the Emergency Room will remain open 24/7. In addition, our valet service is suspended.


We thank you for your support and appreciate your patience during this unprecedented time.

For snacks and drinks any time, vending machines are located on the second floor behind the surgery registration desks. Two additional machines are located in the Emergency Department waiting room on the first floor. Vending machines accept cash or credit cards. 

Located on the first floor between the Child Life Center and the Café, Java City offers specialty coffee blends and various drink options. Java City also has hot and cold breakfast, lunch, dinner, pastries, and snack options to-go. 

Monday through Friday
6:30 a.m. – 2 p.m. 
6:30 p.m. to 1:30 a.m.

Weekends and Holidays
7 a.m. to 7 p.m. 

Breakfast and lunch options are served daily in our Café. You will find a wide selection of sandwiches, salads, and drinks. A wider selection of food choices including freshly baked pizzas are available.

Monday through Friday, 11 a.m. to 2 p.m. 

The Café is located on the first floor and open:
Monday through Friday
6:30 a.m. to 6:30 p.m.

Closed on major holidays.