Medical Records
Need Your Medical Records?
Please click on the links below for your medical records with CHRISTUS Health.
Request Your Medical Records
Request
Please use the link below to request your medical records.
Request Online
Please use the link below to request your medical records.
CHRISTUS Good Shepherd Medical Center – Longview
700 East Marshall Ave
Longview, TX 75601
Phone: (903) 315-2005
Fax: (903) 318-2909
Hours of Operation
8 a.m. - 4:30 p.m.
CHRISTUS Good Shepherd Medical Center – Marshall
811 South Washington Ave
Marshall, TX 75670
Phone: (903) 315-2005
Fax: (903) 318-2909
Not open to the public.
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Locations
CHRISTUS Santa Rosa Hospital - Alamo Heights
Phone: 210-294-8060
Fax: 210-294-8199
CHRISTUS Santa Rosa Hospital - Medical Center
Phone:210-705-6565
Fax: 210-705-6530
CHRISTUS Santa Rosa Hospital - New Braunfels
Phone: 830-606-2193
Fax: 830-643-5102
CHRISTUS Santa Rosa Hospital - San Marcos
Phone:512-753-3793
Fax: 512-753-3641
CHRISTUS Santa Rosa Hospital - Westover Hills
Phone: 210-703-8600
Fax: 210-703-8607
The Children’s Hospital of San Antonio
Phone: 210-704-2286
Fax: 210-704-2198
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Locations
CHRISTUS Hospital - St. Elizabeth
Please contact the Health Information Management Department at 409-236-7160, Option 1 or 409-892-7171, ext 5250. A member of our Release of Information team will be glad to assist you. Our hours of operation are from 8:00 a.m. to 4:30 p.m.
2830 Calder Ave
Beaumont, TX 77702
CHRISTUS Jasper Memorial
1275 Marvin Hancock Dr
Jasper, TX 75951
(409) 384-1988
(409) 384-1991
Hours of Operation
8 a.m. - 4:15 p.m.
FAQs
How do I get copies of my medical records?
In most cases, you have the right to look at or obtain a copy of medical and billing information. The actual patient must present at the Release of Information office and complete a medical record request form and provide photo identification. A parent or legal guardian may request the records of their minor child.
Can someone pick up my medical records for me?
Medical records are release to the patient of record and/or their legal guardian (s). If you wish to have someone pick up your records, their name and address must be listed on the medical record request form. They will have to provide photo identification in order to receive the records.
Will I have to pay for copies of my medical record?
We may charge a fee for the cost of copying, related supplies or postage at the rate of $1.39 per page. The fees are established by the state of Texas and updated regularly.
How long will it take to copy my medical records?
On average, it should take approximately 30 minutes depending on the number of customers waiting.
How are the copies provided?
Medical Records are provided on paper and radiology images are provided on a CD.
Where do I go to request and obtain my medical records?
CHRISTUS Southeast Texas - St. Elizabeth
2830 Calder, Beaumont, Texas 77702
CHRISTUS Southeast Texas - St. Mary
2001 9th Avenue, Suite 105, Port Arthur, Texas 77642
For directions to this department, check with the information desk when first entering the main hospital lobby.
Request Online
Please use the link below to request your medical records.
CHRISTUS Highland
1453 Bert Kouns Loop
Shreveport, LA 71105
Phone: (318) 681-5497
Fax: (318) 681-5489
Hours of Operation
8 a.m. – 4:30 p.m.
Request Online
CHRISTUS Ochsner Lake Area
524 Dr Michael DeBakey Drive
Lake Charles, LA 70601
Phone: (337) 436-2511
CHRISTUS Ochsner St. Patrick
4200 Nelson Road
Lake Charles, LA 70605
(337) 474-6370
Fax: (337) 491-7545
Hours of Operation
8 am - 4 pm
Request
Please use the link below to request your medical records.
CHRISTUS Spohn Health System
CHRISTUS Spohn Corpus Christi – Shoreline
600 Elizabeth St.
Corpus Christi, TX 89505
Phone: (361) 881-3901
Fax: (361) 881-3906
Hours of Operation
8 a.m. - 4:30 p.m.
CHRISTUS Spohn Hospital – Beeville
1500 East Houston St.
Beeville, TX 78102
Phone: (361) 354-2868
Fax: (361) 358-7608
Hours of Operation
8 a.m. - 4:30 p.m.
CHRISTUS Spohn Hospital – Alice
2500 East Main Street
Alice, TX 78332
Phone: (361) 661-8594
Fax: (361) 661-8595
Hours of Operation
8 a.m. - 4:30 p.m.
CHRISTUS Spohn Hospital – Kleberg
1311 East General Cavazos Blvd
Kingsville, TX 78363
Phone: (361) 595-9738
Fax: (361) 595-9695
Hours of Operation
8 a.m. - 4:30 p.m.
CHRISTUS Spohn Hospital - South
5950 Saratoga Blvd
Corpus Christi, TX 78414
Phone: (361) 985-5169
Fax: (361) 985-5607
Offices closed to the public.
Request Online
Please use the link below to request your medical records.
Contact
CHRISTUS St. Frances Cabrini Hospital
3330 Masonic Dr. Alexandria, LA 71301
Please contact the Health Information Management Department at 318-448-6731. A member of our Release of Information team will be glad to assist you.
Hours of Operation: 8:00 a.m. – 4:00 p.m. M-F
FAQs
COVID-19 Response
At this time, the HIM Department is not open to walk-ins. Please call the HIM Dept/Release of Information team before you come to the facility in an attempt to get copies of your records. During these times of social distancing, we are almost always able to provide what you need without you actually coming to the hospital. We can mail you the authorization to release protected health information form, you can mail it back to us, etc. If you need records sent to another provider, we can send them directly to that provider without you coming the hospital in person. If, after speaking with us, you must come to the hospital to complete your request, we can work with you to provide contactless delivery of copies, etc. Please call us first.
How do i get copies of my medical records?
In most cases, you might have the right to look at or obtain a copy of medical and billing information. The actual patient must complete a medical record request form/authorization to release protected health information form and provide photo identification. A parent or legal guardian may request the records of their minor child. HIM only releases medical record copies. You should contact the Billing department directly for copies of statements or bills. You should contact the Radiology department directly for copies of images.
Can someone pick up my medical records for me?
Medical records are released to the patient of record and/ or their legal guardian (s). If you wish to have someone pick up your records, their name and address must be listed on the authorization to release protected health information. They will have to provide photo identification in order to receive the records.
Will I have to pay for copies of my medical record?
We may charge a fee for the cost of copying, related supplies or postage at the rate of $0.12 per page. The fees are established by the state of Louisiana and can change depending on the actions of our legislature.
How long will it take to copy my medical records?
On average, it should take approximately 30 minutes to walk in and receive copies of your record. This depends entirely on the number of customers who arrived before you and the size of the record you are requesting. For large records or records that are mailed to requestors, processing time is 5-7 days.
How are the copies provided?
Medical record copies are provided in paper form, electronic form, or via secure portal, at the discretion of the requestor.
Where do I go to request and obtain my medical records?
Records for St. Frances Cabrini Hospital, CLIC, Pineville and Alexandria Community Clinics, Incarnate Word Specialty Clinic and the Cabrini Cancer Center are released through the HIM Dept of St. Frances Cabrini Hospital.
Requests
Please use the link below to request your medical records.
2600 St. Michael Dr.
Texarkana, TX 75503
Phone: (903) 614-2943
Fax: (903) 614-2754
Hours of Operation
8 a.m. - 4 p.m.
Request Online
Please use the link below to request your medical records.
Request
You may access your medical records using the online patient portal, submitting the electronic request form or stopping by in-person. Please see below for details on each option.
OPTION 1 - Visit our online Patient Portal
OPTION 2 - Initiate a request through Medical Record Department
To request your medical records, complete the Authorization for Release of Health Information (Use and Disclosure of PHI form):
Once you’ve completed the Use and Disclosure of PHI form, there are three ways you can send it to us:
-
Mail the completed form to:
455 St. Michael’s Drive
Attention: Medical Records Department
Santa Fe, NM 87507 - Fax the form to: 505-913-6497 or 505-913-6439
- Email the form to: Medicalrecords@stvin.org
If you have questions about requesting your medical records contact the Health Information Management/Medical Records Department at: 505-913-5320
Request Online
Medical records is closed to the public until further notice.
We apologize for any inconvenience, but due to current situations and to ensure safety of the public and our employees, Medical Records is closed to the public.
You may fill out this form to request your medical records.
Medical records can be requested via the following:
MyChart Requests – If you have an active MyCHRISTUS, please send a MyCHRISTUS message to medical records with the information you need and where the records need to be sent. If you do not have a MyCHRISTUS, please call our office and we will be happy to assist you.
Request by Phone, Fax & Mail
By Phone – Call 903-606-4487 for instructions on requesting your medical records.
By Fax – Fax the ‘request for information’ form to 903-606-4351.
By Mail– You may also mail in your request to:
CHRISTUS Mother Frances Hospital Attn: Medical Records
800 East Dawson, Tyler, TX 75701
CHRISTUS Mother Frances Hospital - Sulphur Springs
1228 Church St., Suite B
Sulphur Springs, TX 75482
Phone: (903) 439-4045
Fax: (903) 318-2909
Hours of Operation
8 a.m. - 5 p.m.
All requests via fax and mail must be accompanied by your current ID.
Request Online
Please use the link below to request your medical records.
CHRISTUS Coushatta
1635 Marvel St.
Coushatta, LA 71019
Phone: (318) 932-2187
Phone: (318) 932-2000
Fax: (903) 318-2909
Hours of Operation
8 a.m. - 5 p.m.