COVID Hotline

The health and safety of our communities remain top priority as we continue to work tirelessly to minimize the spread of coronavirus (COVID-19). We are actively taking measures in doing this by carefully screening each patient for covid symptoms before they enter our facility, having our healthcare workers wear masks, and sanitizing all of our work areas with hospital-grade disinfectant. If you are ill with fever, cough or shortness of breath or have been exposed to a person with suspected or confirmed COVID symptoms, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. Learn More

COVID-19 April 7, 2020 - 2:00 p.m.

CHRISTUS Health Statement Regarding COVID-19

CHRISTUS Good Shepherd System wants to assure the people of our communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

We want to be perfectly clear – CHRISTUS Good Shepherd remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

CHRISTUS Good Shepherd Health System Visitor Guidelines

As the demands of the current COVID-19 pandemic continue to evolve in our community, CHRISTUS Good Shepherd Health System and Longview Regional Health System want to keep our East Texas communities informed about updated visitor guidelines. Out of an abundance of caution, we are further limiting visitors to our hospitals and ERs.

Effective immediately and until further notice, we are restricting ALL visitors.

Exceptions will be made for:

  • Maternity patients – 1 visitor
  • Pediatric patients – 1 visitor
  • Patients on comfort/end-of-life care

In effort to adhere to the social distancing guidelines our waiting rooms are also closed until further notice. Additionally, as of Tuesday, April 7, all CHRISTUS Good Shepherd visitors will be required to wear a mask while in our hospitals and outpatient clinics. Each visitor will need to provide their own mask or may use one of the donated cloth masks if available.

All visitors, Associates and vendors will undergo a quick verbal screening, which will be available at the following locations.

CHRISTUS Good Shepherd Medical Center - Longview

  • Main Entrance (Hwy 80/6th St): M – F: 5 a.m. to 8 p.m.; Sat – Sun: 7 a.m. to 7 p.m.
  • South Entrance – Closed
  • Emergency Department Entrance – 24 hours/day
  • Please note: CSC and Medical Plaza Crosswalks will be for Associates only and are not for visitor use.

CHRISTUS Good Shepherd Medical Center - Marshall

  • Main Entrance (S Washington) – 6 a.m. to 7 p.m.
  • University St. Entrance – closed
  • Emergency Department Entrance – 24 hours/day

CHRISTUS Good Shepherd NorthPark & Kilgore Campuses

  • Emergency Department Entrance – 24 hour/day

Vendors:

Only vendors who are essential to surgical procedures will be permitted. All vendors must have identification and all vendors will be screened.

Symptoms & Seeking Care

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


April 6, 2020 - 2:00 p.m.

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.


March 23, 2020 - 6:00 p.m.

CHRISTUS Good Shepherd Health System Updates Visitor Guidelines

As the demands of the current COVID-19 pandemic continue to evolve in our community, CHRISTUS Good Shepherd Health System and Longview Regional Health System want to keep our East Texas communities informed about updated visitor guidelines. Out of an abundance of caution, we are further limiting visitors to our hospitals and ERs.

Effective immediately and until further notice, we are restricting ALL visitors.

Exceptions will be made for:

  • Maternity patients – 1 visitor
  • Pediatric patients – 1 visitor
  • Patients on comfort/end-of-life care

In effort to adhere to the social distancing guidelines our waiting rooms are also closed until further notice.

CHRISTUS Good Shepherd and Longview Regional remain safe places for all to receive quality care. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing these restrictions. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 22, 2020 - 6:30 p.m.

CHRISTUS Good Shepherd System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community.

Out of an abundance of caution, we are further limiting visitors to our hospitals and ERs. Effective immediately and until further notice, we are restricting ALL visitors.

Exceptions will be made for:

  • Maternity patients – one visitor
  • Pediatric patients – one visitor
  • Patients on comfort/end-of-life care.

In effort to adhere to the social distancing guidelines our waiting rooms are also closed until further notice. Thank you for helping keep our patients, Associates, physicians and community safe.

Visitor Screening

All visitors will undergo screening, which will be available at the following locations:

  • CHRISTUS Good Shepherd Medical Center - Longview
    Main Entrance (Hwy 80/6th St) – 5 a.m. to 8 p.m.
    South Entrance – Closed
    Emergency Department Entrance – 24 hours/day
    Please note: CSC and Medical Plaza Crosswalks will be for Associates only and are not for visitor use.
  • CHRISTUS Good Shepherd Medical Center - Marshall
    Main Entrance (S Washington) – 6 a.m. to 7 p.m.
    University St. Entrance – closed
    Emergency Department Entrance – 24 hours/day
  • CHRISTUS Good Shepherd NorthPark & Kilgore Campuses
    Emergency Department Entrance – 24 hour/day

Visitor Hours

Visitor hours are limited to the following times:
Longview Campus: 5 a.m. to 8 p.m.
Marshall Campus: 6 a.m. to 7 p.m.

Symptoms & Seeking Care

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. For more information on COVID-19 and preventive measures, please visit www.CDC.gov.

We want to be perfectly clear: CHRISTUS Good Shepherd Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 19, 2020 - 12:30 p.m.

CHRISTUS Good Shepherd Health System Updates Visitor Guidelines

In accordance with CDC and Health Department guidelines, hospitals within CHRISTUS Good Shepherd Health System will be restricting visitors to those deemed essential, vital, or necessary for the care and well-being of our patients.

CHRISTUS Good Shepherd System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

In effort to adhere to the social distancing guidelines recommended by the Centers for Disease Control and the State of Texas, we are closing our waiting rooms until further notice. We will continue to update our website with the latest visitor guidelines. Thank you for your understanding and support during this time.

Because our goal is to ensure our facilities continue to be a safe place to receive care, we are implementing new visitor screening and visitor restrictions. Thank you for helping to keep our community safe.

Visitor Screening & Restrictions

CHRISTUS Good Shepherd Health System Visitor Policy: All visitors and vendors will undergo a quick verbal screening, which will be available at the following locations.

CHRISTUS Good Shepherd Medical Center - Longview

  • Main Entrance (Hwy 80/6th St): M – F: 5 a.m. to 8 p.m.; Sat – Sun: 7 a.m. to 7 p.m.
  • South Entrance – Closed
  • Emergency Department Entrance – 24 hours/day
  • Please note: CSC and Medical Plaza Crosswalks will be for Associates only and are not for visitor use.

CHRISTUS Good Shepherd Medical Center - Marshall

  • Main Entrance (S Washington) – 6 a.m. to 7 p.m.
  • University St. Entrance – closed
  • Emergency Department Entrance – 24 hours/day

CHRISTUS Good Shepherd NorthPark & Kilgore Campuses

  • Emergency Department Entrance – 24 hour/day

New Visitor Restrictions:

Visitor hours will now be limited to the following times:

  • Longview Campus: M – F: 5 a.m. to 8 p.m.; Sat – Sun 7 a.m. to 7 p.m.
  • Marshall Campus: 6 a.m. to 7 p.m.

Unit Specific Visitor Restrictions:

  • Isolation Patients: 1 Visitor
  • Medical-Surgery Patients: 1 Visitor
  • Same Day Patients: 1 Visitor
  • Critical Care: 1 Visitor
  • Women's & Children's: 1 Visitor
  • NICU: 1 Visitor; needs to be banded
  • No visitors under the age of 16

Vendors:

Only vendors who are essential to surgical procedures will be permitted. All vendors must have identification and all vendors will be screened.

Symptoms & Seeking Care

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. For more information on COVID-19 and preventive measures, please visit www.CDC.gov. We want to be perfectly clear: CHRISTUS Good Shepherd Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 18, 2020 - 1:45 p.m.

CHRISTUS Good Shepherd Health System Updates Visitor Guidelines

In accordance with CDC and Health Department guidelines, hospitals within CHRISTUS Good Shepherd Health System will be restricting visitors to those deemed essential, vital or necessary for the care and well-being of our patients.

CHRISTUS Good Shepherd System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

Because our goal is to ensure our facilities continue to be a safe place to receive care, we are implementing new visitor screening and visitor restrictions.

Visitor Screening & Restrictions

CHRISTUS Good Shepherd Health System Visitor Policy: All visitors will undergo a verbal screening, which will be available at the following locations:

CHRISTUS Good Shepherd Medical Center - Longview

  • Main Entrance (Hwy 80/6th St) – 5 a.m. to 8 p.m.
  • South Entrance – Closed
  • Emergency Department Entrance – 24 hours/day
  • Please note: CSC and Medical Plaza Crosswalks will be for Associates only and are not for visitor use.

CHRISTUS Good Shepherd Medical Center - Marshall

  • Main Entrance (S Washington) – 6 a.m. to 7 p.m.
  • University St. Entrance – closed
  • Emergency Department Entrance – 24 hours/day

CHRISTUS Good Shepherd NorthPark & Kilgore Campuses

  • Emergency Department Entrance – 24 hour/day

New Visitor Restrictions:
Visitor hours will now be limited to the following times:

  • Longview Campus: 5 a.m. to 8 p.m.
  • Marshall Campus: 6 a.m. to 7 p.m.

Unit Specific Visitor Restrictions:

  • Isolation Patients: 1 Visitor
  • Medical-Surgery Patients: 1 Visitor
  • Same Day Patients: 1 Visitor
  • Critical Care: 1 Visitor
  • Women's & Children's: 2 Visitors
  • NICU: Parents or Legal Guardian Only

Symptoms & Seeking Care

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. For more information on COVID-19 and preventive measures, please visit www.CDC.gov.

We want to be perfectly clear: CHRISTUS Good Shepherd Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 17, 2020

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


March 14, 2020 - 4:00 p.m.

CHRISTUS Health Statement Regarding COVID-19

We continue to work in solidarity with our partners in the health care community, city and county leaders, and local health authorities to ensure our community is well prepared. Together, we stand united in our commitment to keep the people we serve safe.

At CHRISTUS, we remain vigilant in responding to this evolving situation, meeting throughout the day to ensure we are prepared to respond to present and potential future needs of our community. We continue to follow Centers for Disease Control guidelines for healthcare facilities located in areas, like ours, that are not experiencing community spread. We do have emergency preparedness plans in place and are fully prepared to execute as appropriate for our community circumstances.

CHRISTUS facilities remain a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 10, 2020

With the recent announcement of a positive case of COVID-19 in Gregg County, CHRISTUS Good Shepherd wants to assure the people of this region who trust in us for their health care – we are prepared and stand ready to care for our community. The East Texas health care community, including CHRISTUS Good Shepherd, is united in our commitment to responding to the needs of all patients safely and effectively.

A patient was diagnosed at CHRISTUS Good Shepherd Medical Center in Longview in coordination with the Gregg Co. Health Department. Out of respect for our patient and in following HIPAA guidelines, we are limited in what we can share. We can say that we followed the CDC’s guidelines at all times, as well as the guidance we received from the Gregg County Health Department. We are firmly convinced that it was the diligence of our clinical caregivers and their utilization of our advanced diagnostic tools that helped identify this patient. Not only that, but they also utilized the appropriate personal protective equipment (PPE) and isolated this patient in a negative-pressure isolation room to protect our patients and community.

We want to be perfectly clear – CHRISTUS Good Shepherd remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients, our Associates and this community we serve.

We continue to follow the CDC’s guidelines for health care facilities, and our providers are working together non-stop and with authorities and our local health care community to prepare and respond when called upon. The CDC guidelines and our efforts are in place to ensure public health and to ensure our hospital is a safe place for all to receive care.

Across CHRISTUS, we will continue our standard process of screening patients at our clinical points of access for relevant travel history, to assess for various evolving infectious disease risks, including this one. If a patient meets the CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them without risk of transmission to other parts of the facility. We continue to remain vigilant in responding to this evolving situation, meeting daily to ensure we are prepared and continuing to follow CDC’s guidelines for patient isolation and cleaning.

Even though it is reported that the individual in question did not contract COVID-19 within our community, we suggest that everyone follow the CDC guidelines regarding prevention and treatment of respiratory diseases such as COVID-19 and the flu.

The best things anyone can do to prevent the spread of illness are:

  1. wash your hands well before eating, drinking or touching your face 
  2. get your annual flu shot and 
  3. get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs.

In addition, we advise anyone who may be ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of COVID-19, please contact your primary care provider before visiting their office so they can be sure to provide you with the best care possible while doing everything we can to keep our community healthy.