Our goal is to ensure CHRISTUS Santa Rosa New Braunfels continues to be a safe place to receive care. We are following new guidelines and want you to be aware of these important changes.
Quick and Helpful Access to Things You Need to Know:
NEW VISITOR HOURS
While our emergency department is open 24 hours, visitors will now be guided to enter our hospitals' main entrances during the following hours:
5:00 a.m. - 7:00 p.m. daily
For the safety and health of the community and our ministry, we are currently screening all visitors to help reduce the risk of infectious disease transmission among our patients, Associates and guest.
This approach is in line with current precautions regarding the spread of these type of diseases and not menat to alarm anyone, but to protect all of us. We will ask visitors the following questions about their travel and health:
- Have you traveled to any of the identified risk areas in the last two weeks?
- Are you experiencing any of the following symptoms
- Sore Throat
- Shortness of Breath
- Runny Nose
All support people coming to Alamo Heights will need to be antibody screened 2 days prior to patients surgery. Positive testing will result in needing a new support person. Any positive results support person will be asked to follow up with their PCP.
- One support person whose presence is essential to maintain safety and who is part of the patient’s care and recovery process and must meet approval of nursing leadership. This applies for inpatients, Emergency Room, Labor and Delivery, and Neonatal Intensive Care Unit. One parent may remain as a support person with pediatric patients. The support person may enter the hospital and must proceed directly to the patient’s room and remain in that location until departure.
- One support person for patients undergoing day surgery. Upon entry to the hospital, the support person must remain in designated waiting areas until accompanying the patient at discharge. Or, support person may wait in car or go home. Nursing staff will call when patient is ready to be discharged or with any additional information.
- Visitation by a military member departing on deployment
- On a case-by-case basis at end of life.
Individuals designated to be the support person for a patient must:
- Be 18 years of age or older
- Wear a mask at all times while in the hospital
- Have no close contact with someone confirmed to have COVID-19 within the past 14 days
- Have no signs or symptoms of lower respiratory illness
- Follow social distancing guidelines
We want to be perfectly clear – CHRISTUS Santa Rosa New Braunfels remains a safe places for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.