COVID Hotline

The health and safety of our communities remain top priority as we continue to work tirelessly to minimize the spread of coronavirus (COVID-19). We are actively taking measures in doing this by carefully screening each patient for covid symptoms before they enter our facility, having our healthcare workers wear masks, and sanitizing all of our work areas with hospital-grade disinfectant. If you are ill with fever, cough or shortness of breath or have been exposed to a person with suspected or confirmed COVID symptoms, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. Learn More

COVID-19 April 6, 2020 - 2:20 p.m.

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.


March 19, 2020 - 2:20 p.m.

CHRISTUS St. Michael Health System Updates Visitor Guidelines

In accordance with CDC and Health Department guidelines, CHRISTUS St. Michael Health System, CHRISTUS St. Michael Hospital-Atlanta and CHRISTUS St. Michael Rehabilitation Hospital have restricted visitors to those deemed essential, vital or necessary for the care and well-being of our patients.

CHRISTUS Health wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

Visitors will be guided to a designated entrance and restricted to one person per patient, with the following guideline:

  • Emergency Department: 1 Visitor
  • Isolation Patients: 0 Visitors
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Support + 1 Visitor
  • Pediatrics: 1 Support + 1 Visitor
  • NICU: Parents Only

To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed throughout the campus. All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. Depending on the screening outcome, appropriate protocols will be implemented.

The public will be allowed to enter these hospitals only through designated entrances. The Emergency Department entrance is to be used only by emergency/urgent patients or those who are seriously ill or injured and seeking care.

CHRISTUS St. Michael Health System Visitation

  • The North and Main Entrances will be open 5 a.m. until 9 p.m. daily. All persons entering at these points will be directed to a location in the front lobby for screening.
  • From 9 p.m. until 5 a.m., visitors will be able to use the Emergency Department entrance. Screening will be conducted.
  • Medical Plaza West (POB) West will be open from 5 a.m. - 9 p.m., and hospital visitors will be screened after entering.

EMERGENCY DEPARTMENT

  • Entrances will be used only by persons requiring emergency/urgent services between the hours of 5 a.m. - 9 p.m. Each patient will be limited to one visitor/caregiver entering hospital with him/her.
  • From 9 p.m. until 5 a.m., visitors will be able to use the Emergency Department Entrance and will be screened.

CHRISTUS St. Michael Rehabilitation Hospital

  • The Main Entrance will be open from 5 a.m. until 9 p.m. All persons entering at these points will be directed to a location in the front lobby for screening.
  • From 9 p.m. until 6 a.m., visitors can gain access, if appropriate, through using the phone between the outer front doors and the inner front doors.

CHRISTUS St. Michael Hospital-Atlanta

  • The Main Entrance will be open from 6 a.m. until 8 p.m.
  • All persons entering at these points will be directed to a location in the front lobby for screening.

We want to be perfectly clear: CHRISTUS St. Michael facilities remain safe places for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not.

Thank you for working with us as we work to keep our community safe by extending the healing ministry of Jesus Christ.


CHRISTUS St. Michael Health System Statement Regarding COVID-19

With the recent announcement of a positive case of COVID-19 in the Texarkana area, CHRISTUS St. Michael Health System wants to assure the people of this region who trust in us for their health care – we are prepared and stand ready to care for our community. The health care community, including CHRISTUS St. Michael, is united in our commitment to responding to the needs of all patients safely and effectively.

We want to be perfectly clear – CHRISTUS St. Michael remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients and their families, our Associates and this community we serve.

We continue to follow the CDC’s guidelines for health care facilities, and our providers are working together non-stop and with authorities and our local health care community to prepare and respond when called upon. The CDC guidelines and our efforts are in place to ensure public health and to ensure our hospital is a safe place for all to receive care.

Across CHRISTUS, we will continue our standard process of screening patients at our clinical points of access for relevant travel history, to assess for various evolving infectious disease risks, including this one. If a patient meets the CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a room and take proper respiratory precautions to safely assess and treat the patient. We continue to remain vigilant in responding to this evolving situation, meeting daily to ensure we are prepared and continuing to follow CDC’s guidelines for patient isolation and cleaning.

We suggest that everyone follow the CDC guidelines regarding prevention and treatment of respiratory diseases such as COVID-19 and the flu. The best things anyone can do to prevent the spread of illness are:

  • wash your hands well before eating, drinking or touching your face
  • get your annual flu shot and
  • get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs.

In addition, we advise anyone who may be ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of COVID-19 or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. For more information on COVID-19 and preventive measures, please visit www.CDC.gov.

Please visit christusstmichael.org for the latest updates and information.


March 16, 2020

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


CHRISTUS values the importance of collaboration and coordinated action for the identification and care of those patients exhibiting signs of the COVID-19. Which is why we continue to follow CDC interim guidelines and work non-stop, in partnership with local, state and federal government authorities. We are fortunate to be part of a local health care community committed to responding to the needs of these patients in the safest manner necessary.

In the event that possible coronavirus patients need hospitalization after screening, we have identified a portion of our facility as the best place to allow us to isolate and safely care for any potential patients without risk of transmission to other parts of the facility.

At CHRISTUS, we have always screened visitors to our clinical points of access for international travel, to assess for various evolving infectious disease risks, including this one.  If a patient meets the current CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them 

It’s still flu season. We continue to encourage all our patients and the community to practice good respiratory hygiene habits, like washing hands frequently and covering mouths while coughing especially during times like this where catching the flu is a far greater risk.

CHRISTUS Health currently convenes daily, sometimes more, to check in on our emergency preparedness plans. We have had many hands on deck during this process. Nearly everyone — from physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — is involved in making sure we can do best for our patients our Associates and this community we serve.