COVID-19 Resources

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COVID-19: CHRISTUS Trinity Mother Frances Information and Updates April 13, 2021

April 13, 2021

CHRISTUS Health Statement on Johnson & Johnson Vaccine

CHRISTUS Health is fully aware that the CDC and FDA have recommended a short pause in administration of the Jannsen Johnson & Johnson vaccine out of an abundance of caution while they investigate six cases of blood clots in women between the ages of 18 and 48 who received the vaccine.

Although this side effect is believed to be extremely rare (six out of 6.8 million people in the U.S. who have received it), we fully support this cautious approach to ensuring the vaccinations we are administering to our neighbors and friends each and every day are fully safe and effective.

So CHRISTUS Health has immediately paused any administration of the Johnson & Johnson vaccine as we await further guidance. If it becomes necessary, we do have a number of other vaccinations (Moderna and Pfizer) that can be offered to those scheduled to get a Johnson & Johnson vaccine from a CHRISTUS provider. In addition, we recommend that anyone who received the vaccine in the last two weeks monitor their symptoms and notify their primary care provider immediately if they develop sudden onset severe headaches, abdominal pain, leg pain, shortness of breath within 3 weeks after vaccination.

We’re thankful for the opportunity to serve our communities by providing life-saving vaccinations against COVID-19 and to provide safe and effective care they need. We appreciate the cautious and thoughtful approach of the FDA and CDC in continuing to ensure these vaccinations are safe and trustworthy for all those we are privileged to serve, and we remain entirely committed to doing the same.


January 6, 2021

CHRISTUS Trinity Clinic Prepares for COVID Vaccine Distribution to Northeast Texas Communities

Select CHRISTUS Trinity Clinic locations across Northeast Texas are distributing this week the Moderna COVID-19 vaccine to their patients who fall into the Phase 1B category, as designated by the Texas Department of State Health Services.

The vaccinations are occurring by appointment only, for those patients who meet the Phase 1B criteria. Appointments can be scheduled through the CHRISTUS Trinity Clinic website at one of a handful of CHRISTUS Trinity Clinic facilities throughout the region. Patients will be directed to the appropriate clinic when they schedule online.

“Our hospital partners vaccinated many of the health care workers in Phase 1A, which includes only health care workers and long-term care residents, and this vaccine is still available to them,” said Christy Bush, Chief Operating Officer, CHRISTUS Trinity Clinic, Northeast Texas. “However, we are now able to offer this to the next group of patients in Phase 1B, while closely following and Texas State guidelines and public health experts’ recommendations for administering the vaccine.”

Phase 1B CHRISTUS Trinity Clinic patients eligible for vaccination include those:

  • Age 18*-64 with chronic conditions that increase their risk of severe illness
  • Age 65-and-older, regardless of medical conditions

“The use of vaccines has been a key part of combatting and even eradicating certain diseases for hundreds of years, and there is excellent initial data that the COVID-19 vaccine is effective and safe,” said Andria Cardinalli-Stein, M.D., FACP, Ambulatory Chief Quality Officer, Northeast Texas Region, CHRISTUS Trinity Clinic. “If anyone has questions about their personal health concerns or history and how that might be impacted by vaccination, we encourage them to talk with their primary care provider, who knows their medical conditions and history and can advise them personally.”

The vaccine has been distributed to CHRISTUS Trinity Clinic by the State of Texas with specific requirements regarding the process for distribution. That process includes a phased approach to who will be eligible to receive the vaccine.

“Our goal is for everyone to be able to easily get a COVID-19 vaccination as soon as large quantities of vaccine are available, and we are working to vaccinate as many eligible patients as quickly and safely as possible. In the meantime, caregivers will closely follow Texas State guidelines and recommendations for who will be prioritized for administration,” said Bush. “At this time, until supplies are increased, there will be no Walk-Ins available, and only patients with appointments can be accommodated. Appointments can be made by visiting the CHRISTUS Trinity Clinic website or via CHRISTUSHealth.org and clicking on the yellow chat icon on the homepage. As we receive more vaccines, we will open up additional appointment slots. If you cannot find appointment availability near your home, you may check at another CHRISTUS Trinity Clinic location or check back the following day, as we will be updating our schedules daily according to the vaccine supplies we have on hand.”

Similar to many vaccines, the COVID-19 vaccine will be given in two doses: an initial injection and then a booster shot, 28 days later. CHRISTUS Health has a well-established process in place for reviewing the safety and efficacy of new drugs that is being utilized to evaluate any COVID-19 vaccines that receive emergency use authorization (EUA) by the Food and Drug Administration (FDA.) Research indicates recipients can expect minor side effects similar to the flu shot, such as low-grade fever and redness or pain at the injection site.

“While the vaccine is a tremendous step in combatting COVID-19, it is crucial that everyone – even those who have been vaccinated – continue to take the lifesaving precautions that we know are effective in combatting this disease,” said Dr. Cardinalli-Stein. “Keep wearing your mask, practice social distancing, wash your hands, and stay home if you’re sick. These measures are critically important now as cases are high in our communities, and will be for some time. However, though we still have a long way to go, the availability of vaccines hopefully represents the beginning of the end of the COVID-19 pandemic.”

Vaccine appointments can be made by visiting christushealth.org and clicking on the yellow chat icon on the homepage to connect you with Christy, our virtual assistant. Patients will be prompted to answer a few screening questions prior to choosing a location nearest them and scheduling an appointment.

*Please note that while Texas guidelines allow people over 16 with chronic conditions to receive the vaccine in Phase 1B, the Moderna vaccine is currently approved only for those 18 years of age and older.


December 9, 2020

CHRISTUS Health Systems Prepare for COVID Vaccine Distribution to Health Care Workers in Northeast Texas

CHRISTUS Trinity Mother Frances, CHRISTUS Good Shepherd and CHRISTUS St. Michael Health Systems are preparing to receive, manage and distribute the COVID-19 vaccine internally to health care workers in the coming days and weeks.

“The use of vaccines has been a key part of combatting and even eradicating certain diseases for generations, and we are confident the COVID-19 vaccine is safe and effective,” said Mark Anderson, M.D., Chief Medical Officer, CHRISTUS Trinity Clinic in Northeast Texas. “Though there is still a way to go, this process hopefully represents the beginning of the end of COVID-19.”

CHRISTUS Health has a well-established process in place for reviewing the safety and efficacy of new drugs that is being utilized to evaluate any COVID-19 vaccines that receive emergency use authorization (EUA) by the FDA.

“Our COVID-19 Taskforce is evaluating and planning for the storage and distribution of a vaccine across our ministries, including at CHRISTUS ministries across Northeast Texas, while following the guidance of clinical experts and the frameworks distributed by the Catholic Health Association, Centers for Disease Control, and State Health agencies,” said David Benner PharmD, MS, MHA, FACHE, Vice President, Clinical Ancillary Services for the Division of Clinical Excellence at CHRISTUS Health.

The COVID-19 vaccine will be available to all health care workers at CHRISTUS facilities in Northeast Texas, but is not mandatory. Similar to many vaccines, the COVID-19 vaccine will be given in two doses: an initial injection and then a booster shot, normally 21-28 days later (depending on the vaccine administered). Research from the pharmaceutical company and CHRISTUS Health’s COVID-19 Task Force indicates minor side effects similar to the flu shot, such as low-grade fever and redness or slight pain at the injection site are possible.

“CHRISTUS Health has a plan, and we are working through it to ensure that our facilities, Associates and medical staff are prepared to receive, store and distribute COVID-19 vaccines as soon as they become available,” said Sam Bagchi, M.D., Executive Vice President and Chief Clinical Officer, CHRISTUS Health. “We are confident in our ability to participate in the vaccine distribution and our ability to offer vaccination to all CHRISTUS health care workers who wish to receive it.”


Universal Masking

Effective 5/4: To make sure we continue to follow the CDC's recommendation for Universal Masking; we are asking all patients, visitors and employees to wear a mask while visiting our facilities.

Homemade cloth masks are appropriate for visiting our clinics, you can follow instructions to make a safe mask here.

We are committed to ensuring that our clinics continue to be a safe place to receive care – we appreciate your continued support and understanding as we implement these guidelines.


April 30, 2020

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

In accordance with CDC, State and Federal Health Department guidelines, hospitals within CHRISTUS Trinity Mother Frances Health System will be limiting the use of all waiting areas within our facilities to patients and one essential caregiver only, as well as implementing a social distancing procedure for each area. Additionally, due to the updated guidelines regarding universal masking, we are now requiring ALL individuals visiting our facilities to wear a mask, including patients, visitors, Associates and physicians.

Patients scheduled for appointments or procedures will be contacted in advance of arrival so that they may make arrangements to follow the guidelines. All Associates, physicians, patients and visitors will be screened prior to entering our facility. Personnel will be stationed at each screening point within the facilities to educate patients and visitors who are arriving at the hospital.

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, and physicians.

Visitor Screening & Hours

Effective Wednesday, April 8, all Associates, physicians, patients and visitors will be required to wear a mask while in our hospitals. Each person will need to provide their own mask; homemade cloth masks are acceptable for our patients and visitors. Please note, after April 13th, no one will be allowed in our hospitals without a mask. All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations are placed at the locations listed below.

Please note the following guidelines:

  • One visitor at a time per patient
  • Visitors must be 16 years or older
  • Visitors must have a normal temperature
  • Visitors must wear a mask

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor, 2 Visitors in Sulphur Springs
  • Pediatrics: Parents (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent)

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St.) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St.) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St.) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital – Winnsboro

  • Main Entrance (719 W. Coke Road) – 8 a.m. to 3 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Winnsboro Only: 1 visitor allowed, 18 years or older

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • One essential caregiver per patient
  • Emergency Care Center Entrance
  • Visiting Hours: 7 a.m. to 7 p.m.
  • Visitors must be 16 - 65-years-old (no visitors over 65-years-old permitted)

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


CHRISTUS Health Offers ‘Game Changer’ Antibodies Test for COVID-19

CHRISTUS Health System is first in the communities it serves to offer new screening tool

CHRISTUS Health announced today it is now offering a new screening tool to some patients, as well as doctors, nurses and other CHRISTUS Associates on the frontlines to learn who has been infected with COVID-19—AND—who might now carry protective antibodies.

“CHRISTUS Health is a safe place to receive care, with high-reliability processes and procedures for infection prevention and mitigating the spread of illness,” explained Dr. Sam Bagchi, CHRISTUS Health’s EVP and Chief Clinical Officer. “Beginning today, we are adding the unprecedented additional layer of antibody screening to help survey for asymptomatic COVID-19 infections among patients and caregivers.”

For the last several weeks, the team has quickly assessed the test’s reliability and then deployed the kits to CHRISTUS hospitals and ambulatory sites across the United States and Latin America. The test produces results in approximately 10 minutes and has been validated internally for screening for COVID-19 infections.

“CHRISTUS is the first in our communities, and is leading the nation by using advanced COVID-19 antibody testing to screen people in our facilities to determine if they have had a COVID-19 infection in the past or have one now,” said Dave Benner, PharmD, MS, MHA, FACHE Vice President, Clinical Ancillary Services.

The country’s leading scientists believe antibody-based tests to be essential in the war against COVID-19.

“This would be a game-changer in restarting parts of the economy more quickly and safely,” Dr. Harvey Fineberg, a professor in the Harvard T.H. Chan School of Public Health, wrote in an April 1 editorial in the New England Journal of Medicine.

CHRISTUS will first begin using the test on Associates and caregivers on the frontlines. The rapid screening tool will also be used on hospitalized patients that the clinical team believes may have been infected with COVID-19 as well as patients who are scheduled for an urgent surgery.

“People should not put off urgent and emergent procedures, and should continue to seek the care they need. We know that, regardless of COVID-19, heart attacks and strokes have not stopped. We need to be able to treat people who urgently need to be in an operating room,” said Dr. Bagchi. “With the availability of an antibody test, we can test anyone who comes in for an urgent surgery. This will allow us to reliably know if a patient has COVID-19 before they start having symptoms or might normally be tested.”

This innovative screening solution is in an addition to the ongoing PCR tests many providers, including CHRISTUS, are able to perform. PCR is a laboratory technique known as polymerase chain reaction, and is the current FDA-approved test for diagnosing patients with COVID-19.

This is part of the work that CHRISTUS continues to do every day to keep its facilities safe from the spread of infection. To keep all who enter hospitals and clinics safe we have added the following precautions:

  • Limiting visitors;
  • Screening everyone who comes through our doors;
  • Isolating COVID-19 patients to one area of the facility;
  • Random temperature checks for Associates;
  • Requiring all Associates and visitors to wear masks;
  • Using telemedicine to treat active COVID-19 patients, so their caregivers and support staff limit the number of times they enter their rooms.
  • Virtual medicine is now available in every one of the CHRISTUS ministries at christushealth.org/virtual-medicine

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

In accordance with CDC, State and Federal Health Department guidelines, hospitals within CHRISTUS Trinity Mother Frances Health System will be limiting the use of all waiting areas within our facilities to patients and one essential caregiver only, as well as implementing a social distancing procedure for each area. Additionally, due to the updated guidelines regarding universal masking, we are now requiring ALL individuals visiting our facilities to wear a mask, including patients, visitors, Associates and physicians.

Patients scheduled for appointments or procedures will be contacted in advance of arrival so that they may make arrangements to follow the guidelines. All Associates, physicians, patients and visitors will be screened prior to entering our facility. Personnel will be stationed at each screening point within the facilities to educate patients and visitors who are arriving at the hospital.

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, and physicians.

Visitor Screening & Hours

Effective Wednesday, April 8, all Associates, physicians, patients & visitors will be required to wear a mask while in our hospitals. Each person will need to provide their own mask; homemade cloth masks are acceptable for our patients and visitors. Please note, after April 13th, no one will be allowed in our hospitals without a mask. All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations are placed at the locations listed below.

Please note the following guidelines:

  • One essential caregiver per patient
  • Visitors must be 16 years or older
  • Visitors must have a normal temperature

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor, 2 Visitors in Sulphur Springs
  • Pediatrics: Parents (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent)

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St.) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St.) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St.) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital – Winnsboro

  • Main Entrance (719 W. Coke Road) – 8 a.m. to 3 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Winnsboro Only: 1 visitor allowed, 18 years or older

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Emergency Care Center Entrance
  • Visiting Hours: 7 a.m. to 7 p.m.
  • Visitors must be 16 - 65-years-old (no visitors over 65-years-old permitted)

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Wednesday, April 8, visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.


March 21, 2020 - 7 p.m.

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

In accordance with CDC, State and Federal Health Department guidelines, hospitals within CHRISTUS Trinity Mother Frances Health System will be limiting the use of all waiting areas within our facilities to patients and one essential caregiver only, as well as implementing a social distancing procedure for each area.

Patients scheduled for appointments or procedures will be contacted in advance of arrival so that they may make arrangements to follow the guidelines. All patients and visitors will be screened prior to entering our facility. Personnel will be stationed at each screening point within the facilities to educate patients and visitors who are arriving at the hospital.

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

Visitor Screening & Hours

All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed at the locations listed below.

Please note the following guidelines:

  • Visitors must be 16 years or older.
  • Visitors must have a normal temperature

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor, 2 Visitors in Sulphur Springs
  • Pediatrics: Parents (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent)

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital – Winnsboro

  • Main Entrance (719 W. Coke Road) – 8 a.m. to 3 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Winnsboro Only: 1 visitor allowed, 18 years or older

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Emergency Care Center Entrance
  • Visiting Hours: 7 a.m. to 7 p.m.
  • Visitors must be 16 - 65-years-old (no visitors over 65-years-old permitted)

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


March 20, 2020 - 12:00 p.m.

As the demands of the current COVID-19 pandemic continue to evolve in our community, CHRISTUS Trinity Mother Frances Health System and UT Health East Texas want to keep our East Texas communities informed about our approach to elective procedures and "non-essential" procedures.

The federal government has recommended that Americans postpone elective surgeries to increase capacity at medical facilities, and the American College of Surgeons has suggested a thoughtful approach to elective procedures. These announcements emphasize that health systems allow for local decision making as part of the overall process and it highlights the many factors we must consider when deciding to move forward with a procedure.

CHRISTUS Trinity Mother Frances and UT Health have carefully considered these recommendations, how they impact the communities we serve, and will remain open for necessary elective procedures. We understand that not all elective procedures are equivalent, and that if we delay care for a prolonged period of time, many issues may become emergent. In many cases, procedures labeled as "elective" are necessary to answer diagnostic questions, or to resolve pain or mobility issues impacting quality of life. So, we are taking a thoughtful approach, guided by our physician leaders and Chief Medical Officers, who will work together with each patient’s physician to help navigate these challenging decisions together to ensure the best outcome for our patients and the community.

Our leaders and infection control experts continue meeting daily to monitor the ever-changing situation and respond swiftly and appropriately. This is an unprecedented event in modern medicine and we are learning every day, so as the facts change and we learn more about the progression of this disease and the demands it places on our providers, staffs and resources, we will work together to adjust our policy and practice to ensure we are providing the best care for East Texas.

We want to be perfectly clear: CHRISTUS Trinity Mother Frances and UT Health remain safe places for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our associates and caregivers are involved in making sure we provide a safe environment for our patients. Every single day.


March 20, 2020 - 8:00 a.m.

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitor screenings and visitation restrictions.

Visitor Screening & Hours

All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed at the locations listed below.

Please note the following guidelines:

  • Visitors must be 16 years or older.
  • Visitors must have a normal temperature

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor
  • Pediatrics: 1 Parent (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent) 

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Main Entrance Lobby (115 Airport Rd.) – 6 a.m. to 5 p.m. | Daily
  • Emergency Care Center Entrance – 24 hours | Daily
  • Visiting Hours: 7 a.m. to 7 p.m.

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


CHRISTUS Health Statement Regarding COVID-19

March 14, 2020 - 4:30 p.m.

We continue to work in solidarity with our partners in the health care community, city and county leaders, and local health authorities to ensure our community is well prepared. Together, we stand united in our commitment to keep the people we serve safe.

At CHRISTUS, we remain vigilant in responding to this evolving situation, meeting throughout the day to ensure we are prepared to respond to present and potential future needs of our community. We continue to follow Centers for Disease Control guidelines for healthcare facilities located in areas, like ours, that are not experiencing community spread. We do have emergency preparedness plans in place and are fully prepared to execute as appropriate for our community circumstances.

CHRISTUS facilities remain a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 2, 2020

CHRISTUS values the importance of collaboration and coordinated action for the identification and care of those patients exhibiting signs of the COVID-19. Which is why we continue to follow CDC interim guidelines and work non-stop, in partnership with local, state and federal government authorities. We are fortunate to be part of a local health care community committed to responding to the needs of these patients in the safest manner necessary.

In the event that possible coronavirus patients need hospitalization after screening, we have identified a portion of our facility as the best place to allow us to isolate and safely care for any potential patients without risk of transmission to other parts of the facility.

At CHRISTUS, we have always screened patient to our clinical points of access for international travel, to assess for various evolving infectious disease risks, including this one. If a patient meets the current CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them.

If you are ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of coronavirus, please contact your primary care provider before coming to the clinic so we can be sure to provide you with the best care possible while doing everything we can to keep our community healthy.

It’s still flu season. We continue to encourage all our patients and the community to practice good respiratory hygiene habits, like washing hands frequently and covering mouths while coughing especially during times like this where catching the flu is a far greater risk.

In summary, the best things you can do to prevent the spread of illness are:

  • Wash your hands well before eating, drinking, or touching your face
  • Get your annual flu shot and
  • Get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs.

CHRISTUS Health currently convenes daily, sometimes more, to check in on our emergency preparedness plans. We have had many hands on deck during this process. Nearly everyone — from physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — is involved in making sure we can do best for our patients our Associates and this community we serve.

For the most up-to-date information regarding COVID-19 visit CDC.gov.