COVID Hotline

The health and safety of our communities remain top priority as we continue to work tirelessly to minimize the spread of coronavirus (COVID-19). We are actively taking measures in doing this by carefully screening each patient for covid symptoms before they enter our facility, having our healthcare workers wear masks, and sanitizing all of our work areas with hospital-grade disinfectant. If you are ill with fever, cough or shortness of breath or have been exposed to a person with suspected or confirmed COVID symptoms, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline. Learn More

COVID-19 March 21, 2020 - 7:00 p.m.

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.


March 21, 2020 - 7 p.m.

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

In accordance with CDC, State and Federal Health Department guidelines, hospitals within CHRISTUS Trinity Mother Frances Health System will be limiting the use of all waiting areas within our facilities to patients and one essential caregiver only, as well as implementing a social distancing procedure for each area.

Patients scheduled for appointments or procedures will be contacted in advance of arrival so that they may make arrangements to follow the guidelines. All patients and visitors will be screened prior to entering our facility. Personnel will be stationed at each screening point within the facilities to educate patients and visitors who are arriving at the hospital.

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitation restrictions. The goal of these updated visitor procedures is to limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers.

Visitor Screening & Hours

All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed at the locations listed below.

Please note the following guidelines:

  • Visitors must be 16 years or older.
  • Visitors must have a normal temperature

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor, 2 Visitors in Sulphur Springs
  • Pediatrics: Parents (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent)

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital – Winnsboro

  • Main Entrance (719 W. Coke Road) – 8 a.m. to 3 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Winnsboro Only: 1 visitor allowed, 18 years or older

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Emergency Care Center Entrance
  • Visiting Hours: 7 a.m. to 7 p.m.
  • Visitors must be 16 - 65-years-old (no visitors over 65-years-old permitted)

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


March 20, 2020 - 12:00 p.m.

As the demands of the current COVID-19 pandemic continue to evolve in our community, CHRISTUS Trinity Mother Frances Health System and UT Health East Texas want to keep our East Texas communities informed about our approach to elective procedures and "non-essential" procedures.

The federal government has recommended that Americans postpone elective surgeries to increase capacity at medical facilities, and the American College of Surgeons has suggested a thoughtful approach to elective procedures. These announcements emphasize that health systems allow for local decision making as part of the overall process and it highlights the many factors we must consider when deciding to move forward with a procedure.

CHRISTUS Trinity Mother Frances and UT Health have carefully considered these recommendations, how they impact the communities we serve, and will remain open for necessary elective procedures. We understand that not all elective procedures are equivalent, and that if we delay care for a prolonged period of time, many issues may become emergent. In many cases, procedures labeled as "elective" are necessary to answer diagnostic questions, or to resolve pain or mobility issues impacting quality of life. So, we are taking a thoughtful approach, guided by our physician leaders and Chief Medical Officers, who will work together with each patient’s physician to help navigate these challenging decisions together to ensure the best outcome for our patients and the community.

Our leaders and infection control experts continue meeting daily to monitor the ever-changing situation and respond swiftly and appropriately. This is an unprecedented event in modern medicine and we are learning every day, so as the facts change and we learn more about the progression of this disease and the demands it places on our providers, staffs and resources, we will work together to adjust our policy and practice to ensure we are providing the best care for East Texas.

We want to be perfectly clear: CHRISTUS Trinity Mother Frances and UT Health remain safe places for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our associates and caregivers are involved in making sure we provide a safe environment for our patients. Every single day.


March 20, 2020 - 8:00 a.m.

CHRISTUS Trinity Mother Frances Health System Updates Visitor Guidelines

CHRISTUS Trinity Mother Frances Health System wants to assure the people of these communities who trust in us for their health care that we are prepared and stand ready to care for our community. Because our goal is to ensure our hospital continues to be a safe place to receive care, we are following CDC guidelines and implementing new visitor screenings and visitation restrictions.

Visitor Screening & Hours

All visitors will be screened to make certain they do not fit a COVID-19 profile, based on CDC guidelines. To safely regulate access to patient care areas within our hospital as well as off-site patient care areas, visitor screening stations will be placed at the locations listed below.

Please note the following guidelines:

  • Visitors must be 16 years or older.
  • Visitors must have a normal temperature

CHRISTUS Mother Frances Hospital - Tyler

  • Main Entrance (800 E. Dawson) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Louis and Peaches Owen Heart Hospital Lobby Entrance (703 Fleishel) – 5 a.m. to 7 p.m. | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

Unit-specific guidelines:

  • Isolation Patients: 1 Visitor
  • Surgery Patients: 1 Visitor
  • Same Day Procedure: 1 Visitor
  • Critical Care: 1 Visitor
  • Medical-Surgical Units: 1 Visitor
  • Labor and Delivery: 1 Visitor
  • Mother-Baby: 1 Visitor
  • Pediatrics: 1 Parent (or designated visitor if only 1 Parent)
  • NICU: Parents (or designated visitor if only 1 Parent) 

NorthPark Medical Plaza – Tyler

  • Lobby Entrance (910 East Houston St) – 8 a.m. to 5 p.m. | Daily
  • Texas Oncology Entrance - (910 East Houston St) – 8 a.m. to 5 p.m. | Daily

Medical Arts Plaza – Tyler

  • Lobby Entrance (619 S. Fleishel St) – 8 a.m. to 5 p.m. | Daily

CHRISTUS Mother Frances Hospital – South Tyler

  • Main Entrance (8389 South Broadway) – 5 a.m. to 4 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily

CHRISTUS Mother Frances Hospital – Jacksonville

  • Main Entrance (2026 South Jackson Street) – 5 a.m. to 7 p.m. | Daily
  • Emergency Care Center Entrance – ED Patients & Visitors Only | 24 hours | Daily
  • Visiting Hours: 9 a.m. to 7 p.m.

CHRISTUS Mother Frances Hospital - Sulphur Springs

  • Main Entrance Lobby (115 Airport Rd.) – 6 a.m. to 5 p.m. | Daily
  • Emergency Care Center Entrance – 24 hours | Daily
  • Visiting Hours: 7 a.m. to 7 p.m.

We want to be perfectly clear: CHRISTUS Trinity Mother Frances Health System remains a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all our Associates are involved in making sure we provide a safe environment for our patients. Every single day.

We value your health and safety and are doing everything we can to minimize the risk of spread of infectious disease throughout our community, including the coronavirus (COVID-19). If you are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19, call 1-800-458-4559 to be connected to our CHRISTUS COVID Hotline.

For more information on COVID-19 and preventive measures, please visit www.CDC.gov.


CHRISTUS Health Statement Regarding COVID-19

March 14, 2020 - 4:30 p.m.

We continue to work in solidarity with our partners in the health care community, city and county leaders, and local health authorities to ensure our community is well prepared. Together, we stand united in our commitment to keep the people we serve safe.

At CHRISTUS, we remain vigilant in responding to this evolving situation, meeting throughout the day to ensure we are prepared to respond to present and potential future needs of our community. We continue to follow Centers for Disease Control guidelines for healthcare facilities located in areas, like ours, that are not experiencing community spread. We do have emergency preparedness plans in place and are fully prepared to execute as appropriate for our community circumstances.

CHRISTUS facilities remain a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.


March 2, 2020

CHRISTUS values the importance of collaboration and coordinated action for the identification and care of those patients exhibiting signs of the COVID-19. Which is why we continue to follow CDC interim guidelines and work non-stop, in partnership with local, state and federal government authorities. We are fortunate to be part of a local health care community committed to responding to the needs of these patients in the safest manner necessary.

In the event that possible coronavirus patients need hospitalization after screening, we have identified a portion of our facility as the best place to allow us to isolate and safely care for any potential patients without risk of transmission to other parts of the facility.

At CHRISTUS, we have always screened patient to our clinical points of access for international travel, to assess for various evolving infectious disease risks, including this one. If a patient meets the current CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them.

If you are ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of coronavirus, please contact your primary care provider before coming to the clinic so we can be sure to provide you with the best care possible while doing everything we can to keep our community healthy.

It’s still flu season. We continue to encourage all our patients and the community to practice good respiratory hygiene habits, like washing hands frequently and covering mouths while coughing especially during times like this where catching the flu is a far greater risk.

In summary, the best things you can do to prevent the spread of illness are:

  • Wash your hands well before eating, drinking, or touching your face
  • Get your annual flu shot and
  • Get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs.

CHRISTUS Health currently convenes daily, sometimes more, to check in on our emergency preparedness plans. We have had many hands on deck during this process. Nearly everyone — from physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — is involved in making sure we can do best for our patients our Associates and this community we serve.

For the most up-to-date information regarding COVID-19 visit CDC.gov.