The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.
March 21, 2020 - 11:00 a.m.
No Visitation - Effective, Saturday, March 21, 2020
For the safety and health of the community and our ministry, CHRISTUS Santa Rosa Health System is following the CDC guidelines and recommendations to help limit the risk of infectious disease transmission among our patients, Associates, and guests.
This approach is in line with the scientific evidence regarding the spread of these types of diseases, and is meant not to alarm anyone, but to protect us all.
We appreciate your understanding as we implement NO VISITATION effective 3/21/2020.
Only visitors will be allowed for the following circumstances:
- End of life
- Parent of pediatric patients
- Goodbye visit of military personnel departing for deployment.
March 18, 2020 - 1:30 p.m.
CHRISTUS Santa Rosa Health System Updates Visitor Guidelines
Our goal is to ensure our hospitals continue to be a safe place to receive care. We are following new guidelines and want you to be aware of those important changes.
New Visitor Hours
While our emergency department is open 24 hours, visitors will now be guided to enter our hospitals' main entrances during the following hours:
The Children's Hospital of San Antonio
CHRISTUS Santa Rosa Hospital - Alamo Heights
CHRISTUS Santa Rosa Hospital - Medical Center
CHRISTUS Santa Rosa Hospital - New Braunfels
CHRISTUS Santa Rosa Hospital - Westover Hills
To limit the risk of exposure to our patients, visitors, Associates, physicians and volunteers, there are limitations to the number of visitors per patient.
- Isolation Patients: 1 Visitor
- Medical-Surgery Patients: 1 Visitor
- Same Day Procedure: 1 Visitor
- Critical Care: 1 Visitor
- Labor and Delivery: 1 Support + 1 Visitor
- Pediatrics: 1 Support + 1 Visitor
- NICU: Parents Only
For the safety and health of the community and our ministry, CHRISTUS Santa Rosa is currently screening all visitors at our hospitals to help reduce the risk of infectious disease transmission among our patients, Associates and guests.
This approach is in line with current precautions regarding the spread of these types of diseases, and not meant to alarm anyone, but to protect all of us. We will ask visitors the following questions about their travel and health:
- Have you traveled to any of the infected risk areas in the last two weeks?
- Are you experiencing any of the following symptoms?
- Sore throat
- Shortness of breath
- Runny nose
March 14, 2020 - 4:30 p.m.
We continue to work in solidarity with our partners in the health care community, city and county leaders, and local health authorities to ensure our community is well prepared. Together, we stand united in our commitment to keep the people we serve safe.
At CHRISTUS, we remain vigilant in responding to this evolving situation, meeting throughout the day to ensure we are prepared to respond to present and potential future needs of our community. We continue to follow Centers for Disease Control guidelines for healthcare facilities located in areas, like ours, that are not experiencing community spread. We do have emergency preparedness plans in place and are fully prepared to execute as appropriate for our community circumstances.
CHRISTUS facilities remain a safe place for all to receive quality care. While COVID-19 is new, our processes and procedures in place for infection prevention and preventing the spread of illness are not. From physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — all of our Associates are involved in making sure we provide a safe environment for our patients. Every single day.
March 2, 2020
CHRISTUS values the importance of collaboration and coordinated action for the identification and care of those patients exhibiting signs of the COVID-19. Which is why we continue to follow CDC interim guidelines and work non-stop, in partnership with local, state and federal government authorities. We are fortunate to be part of a local health care community committed to responding to the needs of these patients in the safest manner necessary.
In the event that possible coronavirus patients need hospitalization after screening, we have identified a portion of our facility as the best place to allow us to isolate and safely care for any potential patients without risk of transmission to other parts of the facility.
At CHRISTUS, we have always screened patient to our clinical points of access for international travel, to assess for various evolving infectious disease risks, including this one. If a patient meets the current CDC criteria, and is exhibiting symptoms consistent with the virus, we will isolate the patient in a private room and take proper respiratory precautions to safely assess and treat them
If you are ill with fever and cough or shortness of breath and have had travel to any region that has known community spread of coronavirus, please contact your primary care provider before coming to the clinic so we can be sure to provide you with the best care possible while doing everything we can to keep our community healthy.
It’s still flu season. We continue to encourage all our patients and the community to practice good respiratory hygiene habits, like washing hands frequently and covering mouths while coughing especially during times like this where catching the flu is a far greater risk.
In summary, the best things you can do to prevent the spread of illness are:
- Wash your hands well before eating, drinking, or touching your face
- Get your annual flu shot and
- Get a pneumonia shot if you have not already and are above the age of 65 or have diabetes or other illnesses that affect your heart or lungs.
CHRISTUS Health currently convenes daily, sometimes more, to check in on our emergency preparedness plans. We have had many hands on deck during this process. Nearly everyone — from physicians and nurses, quality and safety experts to those responsible for ordering supplies and keeping the hospital clean — is involved in making sure we can do best for our patients our Associates and this community we serve.
For the most up-to-date information regarding COVID-19 visit CDC.gov.