CHRISTUS Health would like to thank all of our patients, their families, local business owners and leaders in the communities we serve for their support during our negotiations with Cigna. We realize this situation caused concern, and we are thankful for a resolution that allows us to continue to provide care close to home for all those who need high quality, compassionate care. Learn More

Patient Records How to obtain your medical and patient records

  1. Complete a “Release of Information” request form which can be obtained by clicking the link below or from the volunteer desk located in the hospital lobby. You may request your medical records to be mailed to you or have them sent to your physician office.
    Please complete the form & leave it with a hospital volunteer or mail back to:
    CHRISTUS Good Shepherd
    c/o Medical Records
    700 E. Marshall Ave.
    Longview, TX 75601
  2. Request your “Release of Information” by calling (903) 927-6166 or call ext. 21-6166 if calling from in the hospital. Public requests can be made Monday - Friday, 8 a.m. - 6:30 p.m.; physician requests can be made 6:30 a.m. - 6:30 p.m.
  3. View your hospital records on our patient portal at and click on “patient portal.”

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