A convenient way to interface with a provider either over the phone or through a video visit.

Telehealth refers to your physician utilizing electronic and telecommunication resources to provide care. This can happen via using a smartphone, computer, or smart tablet (i.e. an iPad). 

Yes. We are still available to see you at all of our primary care locations. However, to protect against the spread of infectious disease, we are asking ALL patients to complete the text check-in process prior to visits. This will minimize the need to handle paper and writing utensils upon your visit. If you have completed all of the text check-in tasks ahead of time, you can take a seat in the waiting room without needing to visit the front desk.

Moreover, because our goal is to ensure our clinics continue to be safe places, we are implementing new visitation restrictions. Visitors are defined as “essential, vital, or necessary to the patient’s/client’s/resident’s care and well-being.” Caregivers accompanying patients to the clinic will be restricted to one person per patient, and will be screened based on CDC guidelines to make certain they do not infect others at our clinic.

A video visit is appropriate for most evaluations. If you start a video visit and your provider determines that you need an in-person visit, one will be arranged for you. A telephone visit is by phone only (no video), and is used if you do not have video capability. Providers can use video or telephone visits to address anything from simple illnesses (like a cough or cold) to more complicated conditions (like diabetes or heart disease).If further testing (such as blood work) or consultations are necessary, we will provide a referral and further instructions.

Yes. Due to the uncommon circumstances created by the current Covid-19 pandemic, regulatory agencies have approved new patient visits via telemedicine.

Yes. Both video and telephone visits are covered by nearly all major medical insurances including Medicare and Medicare Advantage plans. Please check with your insurer for details. 

Before your visit, you’ll need to complete several important tasks.

• Make sure you have activated your Portal Account (Portal account is based on your clinic of choice)
• Confirm you have both audio and video capabilities on your mobile device, laptop, or desktop for video visits.
• Shortly after your appointment is made, complete the eCheck-in process.
• Important: Please have eCheck-in completed at least 2 hours before your scheduled video or telephone visit.

Patients can schedule an appointment to talk to their physician about their medical needs. This option is convenient for those who may not have access to a computer or a camera on their mobile device. 

For Dallas and Houston based CHRISTUS Associates as well as for Associates regularly working remote from outside of our CHRISTUS communities. It is with great excitement that our Associates in these areas now have the option to tap into our very own CHRISTUS Virtual Medicine benefit offering. This will not only ensure we are providing Associates a convenient alternative to in-office visits, it will also keep this coverage inside our CHRISTUS family and thus allowing us to support our ministries.

We have a dedicated concierge team that may be reached by calling 903-606-1111. The team will be available Monday – Friday from 8 a.m. – 5 p.m. to answer any questions you may have, assist with the “MyChart” set-up and schedule video or telephone visit appointments with a CHRISTUS physician.

After the initial “MyChart” account set-up process, Associates will be able to use their account to access their health records, view test results, manage billing, request prescription refills, ask questions, and set appointments with the click of a button. The MyChart portal is password-protected and delivered via an encrypted connection, ensuring it is safe from unauthorized access.

For questions or issues with this process, please call 833-91CHART (833-912-4278).

As a reminder, this service replaces MDLive which is no longer a covered option.