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Give us your feedback
We welcome comments about your experience as a patient at any of our facilities for questions, comments, or suggestions. We want to hear from you when we do things right. But, we also need to know when we can improve our service.
Guest Services
At CHRISTUS Southeast Texas Health System, we strive to deliver patient care in a professional and courteous manner, respecting the dignity and rights of our patients. Our guest services and patient advocate program is designed to assist patients and family members by providing a structured approach to resolving complaints, forwarding suggestions and routing compliments.
CHRISTUS Southeast Texas -St. Elizabeth
2830 Calder St., Beaumont, TX 77702-1809
Phone: 409.892.7171
Fax: 409.924.3959
Fax to request medical records: 409.899.8195
CHRISTUS Southeast Texas - St. Mary
P.O. Box 3696
3600 Gates Boulevard, Port Arthur, TX 77642
Phone: 409.985.7431
Fax: 409.924.3959
Fax to request medical records: 409.899.8195
CHRISTUS Southeast Texas- Jasper Memorial Hospital
1275 Marvin Hancock Dr., Jasper, TX 75951-4985
Phone: 409.384.5461
Fax: 409.924.3959
Fax to request medical records: 409.899.8195
Office Hours
Monday through Friday
8:00 a.m. to 4:00 p.m.
CHRISTUS Health is committed to excellence in quality of care and operational outcomes, and has established a confidential tool for addressing problems or concerns raised by Associates, patients, patient's representative, physicians, vendors or a member of the community.
If you are aware of any problem or concern, or suspected violations of laws or of CHRISTUS Health policy, you are encouraged to use either the Integrity Link website or call the confidential Integrity Line at 1-888-728-8383. Issues may be reported 24 hours a day, 7 days a week.
Convenient, free parking is available at all CHRISTUS Hospital-St. Elizabeth and St. Mary locations, and complimentary valet parking is available Monday-Friday at St. Elizabeth's main entrance and at the CHRISTUS Outpatient Pavilion in Beaumont.
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Medical Records
How To Contact Medical Records:
CHRISTUS Hospital - St. Elizabeth
409-892-7171, ext 5250
CHRISTUS Hospital - St. Mary
409-989 -1151
Hours of operation:
8:00 a.m. to 5:00 p.m (both locations)
FREQUENTLY ASKED QUESTIONS
How do I get copies of my medical records?
In most cases, you have the right to look at or obtain a copy of medical and billing information. The actual patient must present at the Release of Information office and complete a medical record request form and provide photo identification. A parent or legal guardian may request the records of their minor child.
Can someone pick up my medical records for me?
Medical records are release to the patient of record and/or their legal guardian (s). If you wish to have someone pick up your records, their name and address must be listed on the medical record request form. They will have to provide photo identification in order to receive the records.
Will I have to pay for copies of my medical record?
We may charge a fee for the cost of copying, related supplies or postage at the rate of $1.39 per page. The fees are established by the state of Texas and updated regularly.
How long will it take to copy my medical records?
On average, it should take approximately 30 minutes depending on the number of customers waiting.
How are the copies provided?
Medical Records are provided on paper and radiology images are provided on a CD.
Where do I go to request and obtain my medical records?
CHRISTUS Southeast Texas - St. Elizabeth: 2830 Calder, Beaumont, Texas 77702
For directions to this department, check with the information desk when first entering the main hospital lobby.
CHRISTUS Southeast Texas - St. Mary: 2001 9th Avenue, Suite 105, Port Arthur, Texas 77642
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Hearing Disability Assistance Information
CHRISTUS Hospital - St. Elizabeth & St. Mary welcome all patients, including individuals with disabilities. This hospital will provide auxiliary aids and services to patients, guardians, and authorized support person(s) upon request. These aids and services may include qualified sign language interpreter services to individuals with hearing impairments, free of charge. If you need assistance, please contact a member of the nursing staff or call (409) 892-7171.
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CHRISTUS Integrity Link
CHRISTUS Integrity Link
CHRISTUS Health is committed to excellence in quality of care and operational outcomes, and has established a confidential tool for addressing problems or concerns raised by Associates, patients, patient's representative, physicians, vendors or a member of the community.
You can be a valuable ally in the prevention, identification and resolution of an issue, and can be assured that the reporting person's confidentiality will be protected to the fullest extent allowed by law.
If you are aware of any problem or concern, or suspected violations of laws or of CHRISTUS Health policy, you are encouraged to use either the Integrity Link website or call the confidential Integrity Line at 1-888-728-8383. Issues may be reported 24 hours a day, 7 days a week.